Series X - White Flash / Black Screen

Discus and support Series X - White Flash / Black Screen in XboX Insiders to solve the problem; Is anyone else having issues with their Series X randomly flashing a bright white flash on their tv screen then goes to a black screen for 3-5 seconds.... Discussion in 'XboX Insiders' started by /u/kje1995, Nov 19, 2020.

  1. /u/kje1995
    /u/kje1995 Guest

    Series X - White Flash / Black Screen


    Is anyone else having issues with their Series X randomly flashing a bright white flash on their tv screen then goes to a black screen for 3-5 seconds. This happened the first night I got the console which was last Thursday. This happens on repeat quite regularly and it seems to be more focused on when using Netflix or YouTube. I have read on twitter that other people are experiencing this issue as well when using Netflix, so my question is this happening for anyone else in the reddit community within the insider program? I believe Xbox is aware of this issue however their support on twitter seems to lackluster responses and only respond to certain people but not to this specific issue which I'm not sure why they can't respond, just saying they are looking into the issue rather then ignore the issue. I'm providing a tweet which shows a video of what the screen is doing from someone else. https://twitter.com/EspChris/status/1327350713471655937?s=20 while Xbox might be aware of this issue, I did want to see if other people are indeed having this exact same issue as me and the other people whom have tweeted about it.

    submitted by /u/kje1995
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    /u/kje1995, Nov 19, 2020
    #1
  2. HAVOKJACE Win User

    Not playing

    it does the whole 360 loading screen where the green and white things go into the big X, but then the screen goes black
  3. Internet Expert Win User

    Screen flashing white

    Let's troubleshoot:

    - Unplug your console and power supply from power, leave it for five minutes.

    - Try different HDMI inputs on your TV.

    - Try different HDMI cables between the Xbox and TV.

    - Try a different TV.

    If it still flashes white after trying all of the steps above, you may have an internal issue with the console which will likely require it to be repaired by Microsoft. If this is the case, you can schedule a repair online with the console's serial number,
    or contact Xbox Support (phone/chat) for more assistance.

    Device Support: https://devicesupport.microsoft.com

    Phone (US/CAN): 1-800-4MY-XBOX

    Chat: https://support.xbox.com/contact-us
  4. StormL07 Win User

    FORZA BOOTS BACK TO HOME SCREEN

    Tried the change HDMI settings didn't work ryse still cuts out after the first cutscene and assassins creed still has these black and white pixel boxes flashing over my screen before it freezes
  5. WattyNuela Win User

    Xbox X series intermittent black screen flashes

    Hello CliffM_67, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I understand you’re having some trouble when trying to use your console with this TV. Let’s try to sort this out.

    However, before that, I would like to ask the following questions:

    Did you test the console on a different TV to verify if something similar happens?
    Is your console enrolled in the Xbox Insider program?
    Is this TV compatible with VRR, 120Hz, Dolby Vision, or similar features?
    Is this happening with more games besides Call of Duty?
  6. Enzo One 365 Win User

    Battlefield 4 Multiplayer is disgrace!

    Has something happened to battlefield, as I was trying to play it tonight and I got dashboarded twice and when I get into a game it had reset all my weapons. So quit out and tried to get back in and just kept getting the black screen with the white icon
    flashing in the top right of the screen.
Thema:

Series X - White Flash / Black Screen

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