Series X started shutting off and resetting due to Insider Skip Ahead update?

Hi hiawa23!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you've been experiencing issues with your Xbox Series X consoles. It's possible that the Insider Skip Ahead Program update may have caused the issue, as it is a beta program and may have bugs that can affect the performance of your console.



If you have removed the Insider Program and your console is now working fine, then it's likely that the issue was related to the software. However, if you're still experiencing issues, I would recommend contacting Xbox Support for further assistance. They can help you troubleshoot the issue and determine if there is a hardware problem that needs to be addressed. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

As for the cost of the new console, unfortunately, Microsoft cannot refund or reimburse you for the cost of the new console. However, if you have any further issues with your consoles, please don't hesitate to reach out to Xbox Support for assistance.

Hope this helps!

Regards,

RodelioP.

That started for me on last update on alpha skip ahead . It's a bit annoying. Have you posted this on the insider's reddit forum .👍

An automatic factory reset is a known result of the last Alpha Skip Ahead update if you are in the insider program. If you are please visit the insider subreddit to provide feedback there reddit.com/r/xboxinsiders

This is due to a new Store setting where audio for Autoplay videos is off by default. You will need to enable this setting to fix the behavior. There is a fix for it that has just been released to Xbox Insiders
(Skip Ahead ring).

This is due to a new Store setting where audio for Autoplay videos is off by default. You will need to enable this setting to fix the behavior. Read more at Xbox
Wire. There is a fix for it that has just been released to Xbox Insiders (Skip Ahead ring).