Series X problem with ethernet (does not work with ethernet cable)

Ok, try a different Ethernet cable and a different port on the router, even try the slim on that Ethernet cable (as a test)

If a different Ethernet cable and/or router port does not help or putting the Slim in the place of the older 360 does work on that Ethernet cable then the Xbox Ethernet port is damaged I'm afraid and will have to be repaired by Microsoft.

Had a similar issue. My ethernet cable worked/still works on my original One but not the S or X. The solution was to buy a cat 6 ethernet cable.

Hi

I have had similar problems with my sons series x dropping internet connection and the only way of curing this was connecting the console directly to the router with an Ethernet Cable. It now works with no issues. I hope this helps.

And to add my sons Xbox one worked perfectly on our WiFi with no issues but the series x has issues, I’ve no idea why it has these issues but the cable sorted it.

Marmite

So your Xbox is not recognizing the ethernet cable plugged into it? Have you tried a different ethernet cable? If you connect another device (laptop, etc) to this cable, does it work?

Hey there Maximum -

We have a troubleshooter that revolves around
network connection errors that you may want to take a peek at. Choose the box that fits your current situation and follow the steps outlined in the guide. Hopefully that helps fix your issue but if not, post back and let us know what error message/code
you get and we'll take a look.

Good luck!

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