Series X overheating during long gameplay sessions, need help!

Hello, Lois Nickey.

We appreciate you posting in Microsoft Community.



It has come to my attention that you are experiencing an overheating issue with your Xbox Series X.

I'm glad to have the opportunity to give you some advice.



First of all I would like to explain this for you, from a hardware perspective the Xbox console has a tighter hardware arrangement and the Xbox will be warmer under high loads for extended periods of time as opposed to some of the desktop PCs that have a more developed and aggressive cooling strategy.



Normally as long as the heat doesn't affect performance or use you don't have to worry about it, but performance issues do happen.

You are actually doing very well, clean dust and good ventilation are very much the right options.



Then you need to take this console to the official for repair to check the problem.

As far as I know, there are indeed a lot of three-party platforms on the market selling auxiliary cooling components or modifications, which may be able to solve the problem, but we don't guarantee their stability and reliability, and if you choose them, you need to be responsible for the possible problems that may follow on your own.

Attached is a link to instructions for obtaining repair service for your Xbox:

Getting your Xbox device serviced | Xbox Support



Thank you for your cooperation.



Best Regards.

Miyeon - MSFT | Microsoft Community Support Specialist

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

Usually when there is overheating the console emits a message informing before turning off.

Try connecting the Xbox to another outlet with a ventilated location to check if the same problem occurs.

Make a factory reset keeping your games and apps, following this tutorial;

https://support.xbox.com/en-US/help/hardware-ne...

If the problem occurs, the ideal is for you to contact a repair;

https://account.microsoft.com/devices/select-de...

I appreciate your patience, if you have more questions feel free to ask.

high-end computer hardware gets hot when it runs, this is its nature.

If it doesn't say it's overheating, it's not overheating. What you're saying is a catastrophic crash bug and the system shuts down to protect itself

You need to report these problems to the game developer is only they can patch their game to prevent these things

don't listen to the ad advisor they have no idea what they're talking about.

Hi Ameeth, my name is Joel, I'm here to help you with any problems or questions you may have.

Ameeth, if your console has been in use for some time, more than 2 years for example, it is very likely that there is internal dust accumulation, so the next step is to clean all the ventilation grilles, as well as the fan blades of the console. You can use compressed air for this so that it removes all the internal dust without having to open the console.

If, on the other hand, your console is still under warranty, the recommendation is to send it to Technical Service, so that it can be checked.

Regards

Hi Vasiliki , my name is Joel, I'm here to help you with any problems or questions you may have.

Vasiliki, it is not something normal and less in this console model since its cooling system is very efficient, has it verified that there is no excess dust in all the ventilation grilles and even in the fan grille? if there are no traces of being clogged by dust, the recommendation is definitely to send your console to Technical Service for a check.

The fact that the console shuts down directly due to overheating is already a sign that something is definitely not working well.

Unfortunately you may need a repair and you can do so by following this link if you have warranty

https://account.microsoft.com/devices/select-de...

Log in with your account on the link provided, you must register your console. In case of no guarantee, you will be indicated the cost of shipping and repair. You will receive in your email the packing instructions, as well as the label with the shipping address.

Regards