Series X only playing certain Blu Ray discs

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you are having a problem with a certain drive, but other drives are working fine, try the solutions we offer on this page.

Important for customers in North America and Europe If you are having specific issues with Ultra High Definition (UHD) Blu-ray discs on your Xbox One S, please note that the Xbox One S is fully compliant with Ultra HD Blu-ray requirements. . However, we are aware that a limited number of 4K Ultra HD Blu-ray movie discs may not play on the Xbox One S.

This issue has since been corrected, but if you are still having trouble playing a specific 4K Ultra HD Blu-ray Movie Disc, please contact the title studio's customer service department for assistance. Also note that your console does not require repair or updates to resolve this particular disk issue.

Solution 1: Make sure the disk is clean and free of defects
Clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges, without touching the top or bottom surface.

Solution 2 – Try playing the disc on another Xbox console
If you play the disc on another console, you will be able to determine if the problem is with the disc or the console's disc drive.
If your drive works on another Xbox console, go to the next section:
My discs do not play or my disc is not recognized when inserted

Solution 3: Make sure the Blu-ray Player app is installed correctly
If you can play game discs, but not CDs, DVDs, or Blu-rays, check that you installed the Blu-ray Player app correctly. For more information, see:
Set up and install the Blu-ray and DVD app on Xbox

Solution 4: Make sure the DVD or Blu-ray disc is from the same region in which you purchased the console
For more information, see:
Regions and formats supported by Blu-ray and DVD movies on Xbox

Solution 5 – Replace the disk
If none of the above solutions solve the problem, you will need to replace the drive. Contact the dealer where the drive was purchased to request their replacement policy.
Important If none of your games or discs work, see the next section. This information can help you so that you do not have to replace a disk if it is not necessary.

Information source (credits):
https://support.xbox.com/help/games...roubleshoot-problems-playing-disc-on-xbox-one

I hope I can help you solve it.

Best regards,
Marvina.

To clarify;

PlayStation 1 - CD-ROM

Sega Saturn - CD-ROM

Sega Dreamcast - GD-ROM - A proprietary disc format

PlayStation 2 - DVD

Nintendo GameCube - Nintendo Optical Disc

XBOX - DVD

PlayStation 3 - Blu-Ray

XBOX 360 - DVD

Nintendo Wii - Wii Optical disc (basically DVD)

Wii U - Wii U Optical disc (basically Blu-Ray)

PlayStation 4 - Blu-Ray

XBOX One, One S and One X - Blu-Ray

PlayStation 5 - Blu-Ray

XBOX Series X - - Blu-Ray

I ended up doing that as I was a bit worried about the optical drive in my Xbox One x when it refused to play certain 4k Blue ray disks.

My old Xbox One X had issues with some UHD movies, so much so that I too bought a stand alone UHD Blue-ray player. Playback issues were (probably still are) common on the One X. I've never played a single Blu-ray, UHD Blu-ray or DVD in my Series X.

There really isn't any need to test all of the discs. Test a few. If the discs are in good clean order they would have played on another BD player.

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.