Series X intermittent black screen and audio popping when watching blu-ray discs and in menu

To clarify;

PlayStation 1 - CD-ROM

Sega Saturn - CD-ROM

Sega Dreamcast - GD-ROM - A proprietary disc format

PlayStation 2 - DVD

Nintendo GameCube - Nintendo Optical Disc

XBOX - DVD

PlayStation 3 - Blu-Ray

XBOX 360 - DVD

Nintendo Wii - Wii Optical disc (basically DVD)

Wii U - Wii U Optical disc (basically Blu-Ray)

PlayStation 4 - Blu-Ray

XBOX One, One S and One X - Blu-Ray

PlayStation 5 - Blu-Ray

XBOX Series X - - Blu-Ray

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I’m going through this on the Sonos support forum now. While I was running a couple of checks, I realised that I had it a little bit wrong here:

With bitstream, there is no audio lag when playing blu-rays and I do NOT tell the Xbox to allow the receiver to decode the audio.

There is audio lag when playing games with this setup.

If I tell the Xbox to allow the receiver to decode blu-ray audio and the audio is being output through HDMI, the audio plays but the blu-ray picture freezes. I don’t believe this is an issue with the tv or Sonos because i can still move through the pop-up
menus with the picture frozen in the background and the sound playing.

If I disable the HDMI audio and use the Xbox’s optical output directly, it works as per the previous (blu-rays fine, games lagging).

what about series X?

Yes, the Series X has a Blu-Ray drive. Your Xbox One disc games will work on this system.

I am having this same issue with the xbox one x. John Wick loads to the menu screen, will start the movie and as soon as it starts there is no video but audio does work for a minute. Then the movie hangs and blu-ray player app closes. Was there any resolution
to this?