Series X - Headset mics (multiple) no longer work on any controller

RichardBromley2 · Aug 9, 2021

Hi,

Yesterday, when I tried to start a party with a friend of mine, I was able to hear him clearly but he couldn't hear me. This is despite the Xbox showing I have a headset attached, in the audio settings my mic is on and the headset itself not being muted. The headsets I've tried have been wired.

This wasn't a problem a month ago. I've tried doing all the troubleshooting: Making sure my NAT was open, resetting my router, making sure my privacy options weren't causing issues, trying multiple controllers (Series X controllers, Elite 2 and the newer Xbox One controllers), connecting the controller to the console, multiple headsets and no luck with anything.

I'm already annoyed the official wireless headset stopped working only a couple months after the warranty ended, and this is driving me crazy. I spent two hours with my friend trying to work this out, and several more afterwards.

I've also done port forwarding, added a DMZ for the series x and nothing has worked.

I've also tried the same headsets on my PS4, my cell phone and my wife's cell phone, and the mics work no problem.

Please advise me what to do in this situation.

Thank you,

Richard

:)

SammyVS

Disconnect from your current connection.

Advanced network settings>port selection and switch to another port

Clean the MAC again, reboot, connect the console to your phone's network as a hotspot, and test party chat again.

SammyVS

Thanks for contacting us my name is Samy, I am an Independent Advisor and I will be helping you today.

How are you, Richard?

Clean your console's MAC and restart your internet devices.

Network Settings> Advanced Settings> MAC Address and Clear.

If the problems persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

Just a Volunteer

Have you run the steps in Update xbox wireless controller? All controllers you use need to run the firmware update.

The uSB method is my preference.

SammyVS

I see. Could you check if this happens with another account or party with someone else?

SammyVS

If you use the Xbox app party chat on your phone, can you talk to your friend?

Series X - Headset mics (multiple) no longer work on any controller