Series X disconnects from WiFi every 5-10 minutes

MatthewKazelskis · Jun 23, 2024

Hi I’m having a problem with my Xbox series x. Every 5-10 minutes my internet disconnects and then reconnects instantly but it’s just enough time for me to get kicked out of whatever online game I’m playing. I’ve tried mostly every method that I have seen on here but nothing seems to work. It gets frustrating sometimes so I just really need a solution. Every time I check the connection in settings it says it’s all good. If I check multiplayer connection it also says it’s all good. This problem has been happening ever since I got it.. I have reset every internet setting possible and reset my console but nothing has worked. Please help thank you.

:)

The_Last_DJ

Hello MatthewKazelskis! I'm Kris and I'd be happy to help you with your question.

Have you tried using a different network such as a mobile network to see if the same issue happens?

Vic Kwique

Similar issue here....seems to disconnect from wifi every 10-15 minutes and I have to log back in.

Mister Ohnaka

Hi folks,

Sorry to hear about the connection troubles.

I would suggest starting out by referring to our START HERE for connection troubleshooting sticky.

Let us know if you have anymore questions.

Very Okay

Idk about your end, but this has been happening on and off for the better part of 3 months.

Very Okay

I forgot to add, I get no error numbers or messages, it just says "an issue has occurred please contact xbox.com/support" and every suggestion they have doesn't do jack.

Series X disconnects from WiFi every 5-10 minutes