Series X cross gen game not working

Discus and support Series X cross gen game not working in XBoX on Consoles to solve the problem; I am disappointed to say the least on the technical support offered by XBOX. In this day I have to post a question to a forum and can not talk to... Discussion in 'XBoX on Consoles' started by JasonSherman1, Mar 17, 2021.

  1. JasonSherman1
    JasonSherman1 Guest

    Series X cross gen game not working


    I am disappointed to say the least on the technical support offered by XBOX. In this day I have to post a question to a forum and can not talk to anyone. I just spent $700 on a series x, downloaded 164GB for the cold war that was purchased at launch for the system to tell me that I need to Purchase the game. I select "A" to purchase even though I own the game and it informs me " looks like you already own this" error code PUR-UserAlreadyOwnsContent

    tPBnM6OfUUy1Flqw.4.1.1.2.1.

    I uninstalled the game and am now downloading another 164GB. I got to the "ready to start" and it is doing the same thing.

    Worst experience for a product of this value, not impressed and ready to take back and get a playstation.

    :)
     
    JasonSherman1, Mar 17, 2021
    #1
  2. Nursemorph Win User

    Call of Duty Black ops Upgrade to X/S

    From what I can tell, to access the Series X version of the game, you need the Cross-Gen bundle...once you buy that, you should then be able to download and install the Series X version. Without the cross-gen bundle it will, presumably, just install the XB1 version

    From the Store page:

    "For digital owners of the Call of Duty®: Black Ops Cold War Standard Edition, this upgrade will unlock the Call of Duty®: Black Ops Cold War Cross-Gen Bundle, giving access to the Xbox Series X|S version of the game. After upgrade purchase, search in the Xbox store for the Call of Duty®: Black Ops Cold War - Cross-Gen Bundle to install the Xbox Series X|S version of the game."
  3. Smwutches Win User

    Call Of Duty Cold War Cross Gen Edition vs Smart Delivery

    Either the cross gen or just buying the Series S/X version
  4. StuartATrueRed Win User

    Will you ever add a setting to next gen to turn off smart delivery?

    The game is a cross gen game, which means Xbox Series X|S players can play with Xbox One players.
  5. Ярослав Фу Win User

    Hello. I can't play EA FC24 with my friend. He is in my friends, but the game does not see him. He has an Xbox one and I have an Xbox series X. What could be the problem?

    For me and my friend, the game is suitable for consoles Xbox one, xbox series s/x, so the reason is not in cross gen
  6. mrstupops Win User

    MODERN WARFARE 2 DISC NOT READING

    I had three discs from different stores..

    My brother had the same issue.

    The last disc (which wouldn't read on my One X or my original Xbox one) works perfectly fine on my Series X.

    It's not a faulty disc.

    It's older drives and cross gen games.

    My One X played everything else perfectly.

    It's an issue with these cross gen x/s discs..

    Nothing you can say is going to convince me otherwise..
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Series X cross gen game not working

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