Series X cross gen game not working

JasonSherman1 · Mar 17, 2021

I am disappointed to say the least on the technical support offered by XBOX. In this day I have to post a question to a forum and can not talk to anyone. I just spent $700 on a series x, downloaded 164GB for the cold war that was purchased at launch for the system to tell me that I need to Purchase the game. I select "A" to purchase even though I own the game and it informs me " looks like you already own this" error code PUR-UserAlreadyOwnsContent

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I uninstalled the game and am now downloading another 164GB. I got to the "ready to start" and it is doing the same thing.

Worst experience for a product of this value, not impressed and ready to take back and get a playstation.

:)

Nursemorph

From what I can tell, to access the Series X version of the game, you need the Cross-Gen bundle...once you buy that, you should then be able to download and install the Series X version. Without the cross-gen bundle it will, presumably, just install the XB1 version

From the Store page:

"For digital owners of the Call of Duty®: Black Ops Cold War Standard Edition, this upgrade will unlock the Call of Duty®: Black Ops Cold War Cross-Gen Bundle, giving access to the Xbox Series X|S version of the game. After upgrade purchase, search in the Xbox store for the Call of Duty®: Black Ops Cold War - Cross-Gen Bundle to install the Xbox Series X|S version of the game."

Smwutches

Either the cross gen or just buying the Series S/X version

StuartATrueRed

The game is a cross gen game, which means Xbox Series X|S players can play with Xbox One players.

Ярослав Фу�

For me and my friend, the game is suitable for consoles Xbox one, xbox series s/x, so the reason is not in cross gen

mrstupops

I had three discs from different stores..

My brother had the same issue.

The last disc (which wouldn't read on my One X or my original Xbox one) works perfectly fine on my Series X.

It's not a faulty disc.

It's older drives and cross gen games.

My One X played everything else perfectly.

It's an issue with these cross gen x/s discs..

Nothing you can say is going to convince me otherwise..

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