Series x console reset, micro not recognising email

Tristan Aldred · Jul 5, 2023

Help! I’ve recently sold my Xbox series x because my father has given me his due to not using it, when I sold the console I reset the console to factory settings, when I tried to sign into the new console Microsoft did not recognise my old email from my last series x, the issue I have is that I have no way transferring my ultimate pass over, I can’t access it at all, I can’t cancel it or do anything at all, completely stuck, can anyone help please? Tried to access the Microsoft call back support but appears to be impossible… would it be worth trying to purchase the ultimate pass again with the same card details? I worry I would end paying for two ultimate pass’s

:)

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Are you absolutely sure you are using the same email and password you used on your other console?

Log in at this link and check if your subscription is active.

https://account.microsoft.com/services

If it is not there, check any other accounts you have access to in order to identify which account the subscription charges are coming from so you can stop them.

Best Regards.

Diirn

Thank you, we have tried these options as well. On his XBOX console he can see the email assigned to his profile and the email is correct, but when we try to reset the password MS states that the email is not recognise

Jordan Jovani

Yeah before getting the series x i had the series s with the same problem i tried to reset the console on the series s not on the x. On the series s it didn't work

GoninChelsea

Good afternoon.

I have a 1TB SSD installed in the back of my Series X, the official one. The setup was seamless as it was when I added one to my wife's Series S a while back.

The issue is that the Game Pass app for iOS doesn't recognise that my series X has the extra storage. So when I am trying to install games via the app I am being asked to make space, when I have tons left.

No such issues with the series S, the extra space is recognised.

Mark99419

I have the same problem. I bought it yesterday and it my series x won't recognise the disk. Returned it and same problem with new disk. Every other game disk I have works fine?

update

I just did a system reset and it's now installing the game from the disk

Series x console reset, micro not recognising email