Series X can’t make it past the initial system update

WafflyGravy · Feb 22, 2023

My new series X cant make it past the first system update. Each time it gets to the update screen it turns off, not restarting, just turns off. it doesn't make any update progress while off, it’s always stuck at 33 or 66% then shuts off. Unsure if it’s a power issue or if its a system fault and needs to be sent back. I’d appreciate any help or advice.

:)

Rostom L

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Sorry to hear about what happened. Is there an option for you to connect it using a different network connection?

You may consider as well performing an offline system update. Check the complete guide here https://support.xbox.com/help/hardware-network/...

jexner325

Same here. Got a new X and can’t get past the update. Get the same error codes

gregkeppeler

I have almost the same problem except the error message says

“if you’re using Xbox series X/S, note that HDMI audio can’t be turned off. In other consoles, either optical or HDMI audio must be on. (0x80bd0009)

Why can’t I turn off hdmi audio on Xbox series x it makes no sense?

DJDckGrayson

I'm having the same problem. Cant get past 10% download for the initial system update, also on the "getting ready to update" screen.

NARGH22

Screw that, it still works on my old Xbox one so why can’t the same work for the series x? Makes 0 sense

Series X can’t make it past the initial system update