Series S wireless headset and controller keep disconnecting

Chris Chiodo · May 3, 2023

So about 4 months ago I purchased a new xbox series S and it worked fine then a few months ago my controller started disconnecting and now my headset and controller disconnect every couple of minutes.

I have tried 3 different headsets wired and wireless and 3 different controllers, all of the devices work fine on my 2 other xboxes I have in the house. The wireless headset and controllers are microsoft/xbox brand and I have updated all the firmware on each of them. I have tried updating firmware on the controllers and headsets and updated my xbox, factory resetting the xbox and even moving it around to see if I'm receiving interference from something. I turned off all devices in my house except the wifi and this xbox and no matter what I do it still disconnects the controller. You will start to hear the headset break up and then all devices simultaneously disconnect. It is very frustrating the xbox is brand new and Its unplayable, I've been trying to figure this out for months and can't find a solution. Please let me know if it's repairable or if I need to get a new system.

:)

Darhyl Mayte Amizola

Hey Chris!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

It seems you have already exhausted all the troubleshooting steps and isolated that the issue is due to the Xbox console.

Nothing to worry! You can submit a free console repair warranty order here on this link and follow the instructions:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you so much for your time! I hope you have a great day!

KALEEF

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

S L8

Xbox series s, wired, or my brand new un used wireless controller that came with the console, it doesn’t matter, and a wired steel series headset. I have not changed the setup in a couple years

OCRyzen

If it's on a seperate Quadrant, than yes, it will stay on.. But, if it is assigned to a specific controller quadrant, than it will turn off or lose sync with the controller..

Plus, if you insert a wired headset to a controller, that has a assigned wireless headset, the wireless headset disconnects...

Christopher Revoredo

Hi there Tyler welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest uninstalling the accessories app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

Series S wireless headset and controller keep disconnecting