Series S: Game clips won't delete, and new clips don't upload to the Xbox Network.

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox One console. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I have the same problem on my xbox one

Hi Caitlin,

Just to confirm, what Xbox console are you on - Xbox One or Series X|S? Please specify the exact model. What resolution is the clip you’re trying to upload - 720p or 1080p?

Is there any specific error code/message when the clip fails to upload, and do you have sufficient storage space? It should indicate whether the file size/upload limit has been reached for anything.

Refer to this guide:

Manage your game clips | Xbox Support

Where it explains under ‘Upload to the Xbox network from your console’:

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Additional support resources regarding this can be found on the Xbox support website with the relevant search query:

https://support.xbox.com/search?phrase=Clips

Hope this helps.

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

I'm having the same problem on the One S. First i thought of giving it some memory space and deleted one clip. The clip would not delete. today it shows up as a thumbnail-less clip that can't be played. I can't upload any videos, the xbox tells me it's uploading
and it tells me the clip has been uploaded to live, but when i check theres nothing there. On the mobile App I get the notification that a clip has been uploaded and I can view the clip on my phone, but if I try to share or save the clip it says a problem
occurred. As soon as I leave the clip page, it disappears from the captures tab on the app. The clip I deleted on my xbox doesn't show up on my Mobile App, thats a good thing.