Series s disconnecting from Internet randomly

Ben joy · May 19, 2024

My series S is constantly disconnecting from the wifi and whether the game is online or not it doesn't matter. I've reset the Mac address, checked NAT type, and I've restarted and unplugged it and replugged it in regularly because of this problem, I also reset the entire console twice, but those are all only temporary fixes. Another detail I'd like to mention is one time after a restart my console had the wrong date and time (it was off by years) and wouldn't even bring up any networks to choose from. Whenever I turn the console on in seems to work fine most times, but about 15-20 minutes into using it the wifi cuts. Typically I can use apps like Netflix, YouTube, and Spotify fine, but whenever anything is launched that needs actual processing power the wifi turns off. It still does cut out while using apps, however it's fairly rare compared to games. Do I just return this console and switch to pc or is there an actual fix for this?

:)

Rodrigo Oliver

Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is this happening with multiple connections or just your home Wi-Fi?

If it still does not work, please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

If the problem still occurs, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

RossNicholas1

I have this issue with the Series S and Samsung TV. I’ve had the TV disconnected from the internet to stop ads, only reconnected it recently and since then I’ve started having the sound issues with the Xbox.

Crush The W0rld

Same with me im leaving this comment so i can be notified it really has been getting annoying

Mister Mascot

Hey there KBad76092,

Sorry to hear about the random disconnects. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed
Upload Speed
Latency
Packet Loss %
Wireless Strength (if applicable)
Modem Manufacturer
Router Manufacturer (if being used) as well as the model number
NAT Type

That information will help us determine the next best steps. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBF Ihssane Z

Please access this link Troubleshoot your Xbox network connection | Xbox Support for further assistance.

Series s disconnecting from Internet randomly