Series s disconnecting from Internet randomly

Discus and support Series s disconnecting from Internet randomly in XBoX on Consoles to solve the problem; My series S is constantly disconnecting from the wifi and whether the game is online or not it doesn't matter. I've reset the Mac address, checked NAT... Discussion in 'XBoX on Consoles' started by Ben joy, May 19, 2024.

  1. Ben joy
    Ben joy Guest

    Series s disconnecting from Internet randomly


    My series S is constantly disconnecting from the wifi and whether the game is online or not it doesn't matter. I've reset the Mac address, checked NAT type, and I've restarted and unplugged it and replugged it in regularly because of this problem, I also reset the entire console twice, but those are all only temporary fixes. Another detail I'd like to mention is one time after a restart my console had the wrong date and time (it was off by years) and wouldn't even bring up any networks to choose from. Whenever I turn the console on in seems to work fine most times, but about 15-20 minutes into using it the wifi cuts. Typically I can use apps like Netflix, YouTube, and Spotify fine, but whenever anything is launched that needs actual processing power the wifi turns off. It still does cut out while using apps, however it's fairly rare compared to games. Do I just return this console and switch to pc or is there an actual fix for this?

    :)
     
    Ben joy, May 19, 2024
    #1
  2. Rodrigo Oliver Win User

    Series s disconnecting from Internet randomly

    Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Is this happening with multiple connections or just your home Wi-Fi?

    If it still does not work, please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

    That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

    If the problem still occurs, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

    Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

    You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

    If your device is out of warranty, you can check the costs here:

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    I hope this helps.
  3. RossNicholas1 Win User

    Certain games on my Xbox series x launch with no sound

    I have this issue with the Series S and Samsung TV. I’ve had the TV disconnected from the internet to stop ads, only reconnected it recently and since then I’ve started having the sound issues with the Xbox.
  4. Crush The W0rld Win User

    Xbox One S disconnects from internet randomly

    Same with me im leaving this comment so i can be notified it really has been getting annoying
  5. Mister Mascot Win User

    Xbox one S randomly disconnecting from internet

    Hey there KBad76092,

    Sorry to hear about the random disconnects. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. XBF Ihssane Z Win User

    Series S constantly disconnecting from internet

Thema:

Series s disconnecting from Internet randomly

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