series s controller lost function after update

I see, as I told you if the problem was the update, unfortunately, there is no way to revert the update. It would be necessary to wait for a future update that microsoft might release to fix the firmware issue.

I see, unfortunately, there is no way to roll back the update that caused the issue. What I would recommend you to do is try to contact Microsoft by phone and explain the situation that the problem happened after the upgrade. You can be doing this via the link below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Define your problem as follows

Hardware & network

My controller isn't working right

Xbox Series S

*Choose the option to speak to a virtual agent or request a call if available

*If you are going to use the virtual agent option, write talk to an agent, describe your problem again, and choose the callback option or talk to one of the Xbox gamers, they can transfer you to the right place.

*Thanks in advance for contacting us, it's always a pleasure to help.

ive already tried all the trouble shooting including resetting the controller & console

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Do these problems you mentioned happen all the time?

Hello @nemo195us! I hope that you are doing well today!

Would you please elaborate more about the issue. When you say "lost normal functionality" do you mean your controller randomly disconnects or doesn't function correctly during games?