September 12th : New Preview Alpha Ring 1911 Update (1911.190909-2055)

Hi there,

Can I ask if your console is a part of the Xbox Insider Program? If so, there have been some reports that certain functions, like simply playing a game, can cause your Xbox to shut down/crash. Please see either of these pages for more info:

Preview Alpha Ring (Build: 19H1_RELEASE_XBOX_DEV_1911\18363.8030.190911-1945)

Preview Beta Ring (Build: 19H1_RELEASE_XBOX_DEV_1910\18363.7162.190913-1945)

Taken from the Known Issues/System section:

"System:

Some users have reported the console shutting down unexpectedly while using Netflix.

Some users have reported the console shutting down while playing games.

Note: The console may take longer to reboot/shut down than normal. This is expected behaviour, please do not power off the console manually. There is essential information being collected to investigate the cause of the issue."

You can also follow
Brad Rossetti on Twitter, for other updates.

Hope this helps,

L

Both headphones are wireless it's the new preview program alpha ring updates

This has supposedly been fixed, along with a bunch of other stuff, in an update that's available for people in the preview program (alpha ring) now.

So, if you're in the alpha ring, check for updates and you should see it there ready to install.

If you're not in the alpha ring, or you're not in the preview program at all, I expect they'll roll out an update with a bunch of fixes in it to the public fairly soon.

Hi SnoFox,

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

This was being tested in the Alpha ring, which is the first ring to test preview updates and requires an invitation to join, and has preview updates with the potential to have the most bugs so it's possible it's stalled in the Alpha ring.

My suggestion is to report the issue through the Xbox Insider Hub app, which you can do so by the report a problem option in the power menu after you have the app downloaded.

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

If you join the Insider program, eventually it should get pushed to the other preview rings and you can get the fix in an upcoming preview update before it would go live.

Hey there Cpl.

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

You can always reach out to the Developers for more information on this problem.

I Hope this helps.