Separete 2 games and they have not given me my reward?

I need help because i seperte the halo wars 2 ando south park 2 but i dont have my reward, what happend?

:)

 

LOL....The Other Press Conference Seems to be ALL ABOUT MEDIA!

besides color and general geometry, a lot separets them...

 

My rewards points should have been given but they have not.

I have almost 20,000 points that should have been distributed to me on the 30th, but have not yet

 

It takes 96 hours for pre-orders to reflect on the website, and you must pre-order 3 titles to be eligible for the new promotion. Subsequently, you had to have pre-ordered the games during the promotional period in order to be eligible for the reward. If
you pre-ordered prior to January 1st, 2017 then the pre-order is not eligible for the current promotion.

 

Hello JAF1704,

The only way that your pre-orders would have received Rewards Credits is through the Games on Demand offer, since they were made digitally. That offer requires the purchase of three eligible pre-orders during the offer period in order to complete. Since
your pre-orders were made before the current Games on Demand offer, they were not eligible for this Games on Demand, and have awarded zero out of the required three punches.