Sent a controller for repair haven’t heard anything ???

Thanks for your quick response, slim Jim1.

Good thing you have the order number and serial number.

We know it is important for you to trace the whereabouts of your controller. To make sure you get the answer for this query we know this would be best dealt by our live support team so they can properly check what’s going on with your device. Kindly follow the steps below to contact our live support:

1. Visit to the following link: Contact us | Xbox Support
   
2. Please scroll down to the bottom of the page and check on lower left side if you are on the correct region/country.
   
3. Scroll up and select the "Contact Us" button
   
4. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Hardware & Network
   What's the issue? - Warranty, service & repair
   
   Where are you seeing it? - Select your platform
   
5. The fourth box will ask you to describe your issue. We suggest something along the lines of "Track my controller that was sent for repair" and then select the "Next" button.
   
6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

Sincerely,



Xbox Forum Moderator

Microsoft Community

The only email I got was with the label

To send the controller back on the 28th July after that I’ve had nothing else , I have the order number and serial number

Hello slim Jim1,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to track your controller that was sent for repair. Let us check on this together and sort this out in timely manner.

We would like to know if you receive an email from the team regarding the repair you requested?

As stated in support article (Getting your Xbox device serviced | Xbox Support), you will receive email about service order number, and an order confirmation email that includes shipping or drop-off instructions. If you have not receive the email in junk or spam, please contact Xbox Support - Xbox | Contact Us.

Average of 14-21 days including shipping for order status. Please view and track your service order status using this link: Microsoft Account | Devices. Know more details here: Getting your Xbox device serviced | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Still haven’t heard anything and still can’t get into my account

Same here but they say they can't find it even though my tracking says it's delivered. Absolute joke