Sending a second refund request

olivertozlian · Apr 4, 2020

I sent a refund request, it was denied. I was told I could put in a second refund request but I am not able to. I dont have the option to request the refund a second time for that purchase.

:)

T3chnlgydude

Have you tried to contact support?

Use the live chat or call back options in order to be connected with a support agent

Smwutches

Have you tried to contact support?

Use the live chat or call back options in order to be connected with a support agent

Phone/chat support no longer handle refunds.

olivertozlian

I replied to the email 1 day ago and I haven't gotten anything back

Smwutches

Then if the refund was denied and you can't request another one, there's nothing else that can be done.

NaZoooom

Hi olivertozlian,

Under After you have submitted a refund request on the How to make an Xbox digital
product refund request support page, it does mention if you have a question to reply to the decision email.

If you are not able to put a second request in, it may be best to send an email with your query.

Hope this helps

Sending a second refund request