Selecting channels in OneGuide opens TV Listings [Comcast]

Punk Vader · Aug 24, 2015

TV Provider: Xfinity/Comcast

Motorola HDDTA-100 box plugged into a Samsung 65" TV via HDMI. [TV Model UN65F7100AF]

HDMI from Xbox to TV

I am using the Xbox One Media remote to control the TV. Everything works as it should. I can change channels. Volume up/down works. However . . .

When I select a channel in OneGuide and press the OK button on the Xbox Remote, it will change the channel, but pops up Comcast TV Listings screen. So I'm basically changing the channel with the Xbox and then having to pick up the stupid Comcast remote to
close the dang TV Listings. This happens if I use voice command as well. Changing the channel one channel at a time with the Xbox remote works as it should - not TV Listing screen popping up. I hate Comcast with every fiber of my being so I gather this is
a Comcast issue. Anyone experience this and/or know how to fix? I just want it to go the channel like normal, not open the TV Listing!

Grrrrr, I hate Comcast!

The only thing I can think of, is when I change the channel one at a time and it works as it should, a brief Comcast message appears on screen saying "Press OK to view Guide." It seems as if the OK button is being transmitted after the channel number gets
sent. Any ideas?

:)

jmcode · Aug 24, 2015

Comcast channels wrong

This is a pretty straightforward, though frustrating issue. Despite well-meaning suggestions above, it does not depend on the model of your STB and powercycling isn't going to help. Whatever provider Microsoft is using to obtain TV listings for the OneGuide
simply has incorrect/out-of-date channel lineup data for some Comcast markets. In those markets, Comcast moved all of the 400 range channels to the 1000 range months ago (to provide transition time, Comcast briefly left the channels duplicated in both places
initially). There are NO channels from 400-499 anymore, but the OneGuide still lists them because it is getting bad data from the listings provider. Only the listings provider and Microsoft can fix this incorrect channel lineup issue, and I'm sure they are
aware of it. Frankly, Microsoft could fix this issue itself if it would just allow users to disable/hide selected channels from the OneGuide, which it needs to do regardless of this issue.

CGilb · Aug 24, 2015

Uverse Oklahoma City Digital live tv missing hd channels

The OneGuide is missing some key HD channels in the listing for Oklahoma City, notably Comedy Central, tru tv, and spike tv. I went to TVGuide.com and put in my zip code and chose AT&T Oklahoma City Digital listing and it too is missing these hd channels.
I have called At&t uverse support to give them this information, but I want to put it in these forums to see if Xbox has a hand in making sure these channels get added as quickly as possible. If you are missing channels in the OneGuide, there is a good chance
the internet listings from your provider are incorrect. You can use tvguide.com channel listings to make sure that missing channels on xbox are missing from the providers internet listings.

BrannonZ · Dec 27, 2015

My friend has the same problem. Did you ever figure this out?

BrannonZ

My friend has the same problem. Did you ever figure this out?

jmcode

This is a pretty straightforward, though frustrating issue. Despite well-meaning suggestions above, it does not depend on the model of your STB and powercycling isn't going to help. Whatever provider Microsoft is using to obtain TV listings for the OneGuide
simply has incorrect/out-of-date channel lineup data for some Comcast markets. In those markets, Comcast moved all of the 400 range channels to the 1000 range months ago (to provide transition time, Comcast briefly left the channels duplicated in both places
initially). There are NO channels from 400-499 anymore, but the OneGuide still lists them because it is getting bad data from the listings provider. Only the listings provider and Microsoft can fix this incorrect channel lineup issue, and I'm sure they are
aware of it. Frankly, Microsoft could fix this issue itself if it would just allow users to disable/hide selected channels from the OneGuide, which it needs to do regardless of this issue.

Mister Beep

VooDoo90,

The best way to report the incorrect channels in the OneGuide troubleshooting section in your Xbox One settings.

Press the Menu button on your Xbox One controller and select 'Settings'.
In the Settings menu, select 'TV & OneGuide'.
Select 'Troubleshooting'.
From here select 'Report a OneGuide problem' and select 'Wrong channel'.

This will report the error directly to the proper folks.

Mister Beep

Hey there R7Response!

Sorry to hear there are channels missing! The best way to report this is actually in the Xbox One console. Here's how:

Press the Menu button on your Xbox One controller and select Settings.
Under the Console group, select TV & OneGuide.
In the TV & OneGuide menu, select Troubleshooting.
Select "Report a OneGuide problem" and select "Missing channel" and follow the steps!

Give that a shot and let us know how that goes. Those steps should get the ball rolling for you!

Mister Beep

I see, what we will have to do next is report the missing channels in TV & OneGuide settings so that this issue can get sent to the proper folks. Follow the steps below to report missing channels in OneGuide.

On your Xbox One controller, press the Menu button and select Settings.
From the Settings menu, select TV & OneGuide.
From here, select Troubleshooting.
In the Troubleshooting menu, select 'Report a OneGuide problem', and then select 'Missing Channel' in the drop menu.

Follow those steps and the report be sent to the proper folks, I'm sorry for any inconvenience this has caused and I really hope you get up and running soon!

Selecting channels in OneGuide opens TV Listings [Comcast]