See all games and apps goes black

Im still having the problem and have created another post in the last day.

Hi Scratch,

Thanks for coming to the forums. Want to get a little more information. When you select want to see all, is this ready to install or installed? If installed, are they on an external drive or the internal drive? Any additional information will help us to
assist you better.

Thanks,

Brad

Hi All,

Thanks for all the replies and updates. We recommend a
full factory reset and start fresh. So when you go to reset console, select reset and remove everything. Try this and let us know. Also note: if in the preview program you will need to post on the

insider forum.

Thanks,

Brad

Update all,

There has been at least one console update since I first posted in December but I still have this problem. Anyone have any ideas on this?

Hi Scratch90_90_90_90,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!