Security lock out

Discus and support Security lock out in XBoX Accessibility to solve the problem; I have been locked out of my xbox as the security has been sent to an old mobile phone number. how do i get the mobile phone number changed? I have had... Discussion in 'XBoX Accessibility' started by Braddles, Dec 18, 2018.

  1. Braddles
    Braddles Guest

    Security lock out


    I have been locked out of my xbox as the security has been sent to an old mobile phone number. how do i get the mobile phone number changed? I have had multiple conversations with no luck.

    :)
     
    Braddles, Dec 18, 2018
    #1
  2. Frathos Win User

    Security lock out

    You manage your account settings on the Microsoft account site:

    https://account.microsoft.com/account

    Select Account - Security in the menu below the Search icon and then select Update your security info. Add the new number and verify it first before removing the old number.
  3. x iVox x Win User

    Security check locked me out

    Are you getting any error codes along with the message?

    Like Error: 8015****

    Try signing in, each error code has a specific thing It will want us to do.

    On top of that, the recent security update that rolled out requires all profiles to have Two methods of authentication.

    Meaning you will need at least 1 alternate email, and 1 alternate phone number.

    Try heading over to
    Account.Live.com     Click on I can't access my account.

    Reset your password using existing proofs, if you are unable to reset the password use the I can't use any of these options link.

    When you are able to get the password reset, log in and it will prompt you to update security on your account.

    Add another phone number, email, security question.

    If you are unable to reset the password using the "I can't use any of these options" Link.

    KEEP THE EMAIL, grab your console ID from the xbox with the most use.

    You can find it by going to System settings > Console settings > System info.

    Write down the console ID, and the account recovery request number from the email, and give Xbox Support a call!

    If you have any further questions feel free to ask!
  4. UrticantCorn44 Win User

    Security check locked me out

    i am having the same problem and i changed my password and it didnt work so i am wondering if you can tranfer account to somethim else will it still do it
  5. Klokkwork Win User

    old account needs deactivating

    Canceling the Gold does not lock you out of the account. Forgetting your password and security info can lock you out, but canceling Gold just turns it back into a Free Account.
  6. HassanB Win User

    Changing my Email , password & security proofs after effects

    Hi,

    You'd need to update your security proofs before you attempt to change Microsoft Account e-mails. You aren't locked out of your account on the console for 30 days, you're locked out of making purchases, and editing payment/billing information on Xbox.com. During
    the duration of the security proof change you should not be locked out of your account and should still be able to play on the console just fine.
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Security lock out

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