Security information still pending.

Discus and support Security information still pending. in XBoX Accessibility to solve the problem; Okay guys, first time posting here, I'm having a bit of a panic at the moment. So I requested my security info to be changed on 27th September 2023... Discussion in 'XBoX Accessibility' started by Marcus Fenix1, Oct 27, 2023.

  1. Marcus Fenix1
    Marcus Fenix1 Guest

    Security information still pending.


    Okay guys, first time posting here, I'm having a bit of a panic at the moment. So I requested my security info to be changed on 27th September 2023 because my phone provider erroneously disconnected my number and I had to get a new one, now the reason I'm having a bit of a panic is that there is no "Next" button at the top of the sign in page that warns of the change still pending (there is on this account, for which I obviously requested the same change) my major issue is I have over 100,000 gamerscore and hundreds, maybe even thousands of pounds of content (games, films etc) that I've paid for over the 12+ years the account in question has existed, and I'm worrying about it because of that lack of next button that is present for this other account, which is my oldest one using my new name but I've never used it on Xbox. If anyone can advise me and put my mind at rest I'd be greatly appreciative, as you can imagine, losing access to the film's and games I've purchased for a month has been a little soul destroying, I purchased a 4K projector to enjoy them all on and haven't been able to use my account since.

    Thanks in advance,

    Marcus

    :)
     
    Marcus Fenix1, Oct 27, 2023
    #1
  2. Marcus Fenix1 Win User

    Security information still pending.

    Hello Kathy,

    Thank you for your response again. I thought I had other security information on there, I'll have to check when I'm able to get back in. Is there any way of finding out the exact time I'll be able to get back in? I haven't been able to sign into my account on my Xbox because if shows the same message and won't allow me to sign in until the process is complete. I will be turning off two factor authentication when I can get back in because I would prefer to be able to change my mind about changing details and not have to use an authenticator, as my service provider disconnected my old number erroneously which is the whole reason I've had to wait for this 30 day process to complete.

    Warmest regards,

    Marcus
  3. Kathy A. Win User

    Security information still pending.

    Hello Marcus Fenix1,

    Thank you for the screenshot and yes, it is showing that you will have to wait for 30 days for complete the pending update of your security information.

    The 30-days may have no Next button because the security information you had with this account is this phone number alone. It is best practice to ensure you have added 2 - 3 verification methods to your account and if this will be lifted after 30 days, we hope that you will continue to secure this account more.

    Although you will have to patiently wait for this pending update of security information, you may still use this account for gaming and other Microsoft Services. However, services that may require verification like access to payment option and updating password will be not accessible as you will get this notification.

    There are lot of things discussed on this support article, you may check this link: “Your security info change is still pending” or “You can’t access this site right now” Microsoft account message - Microsoft Support

    We appreciate your time, and we hope you are now confident to get back to gaming!

    Regards,

  4. Marcus Fenix1 Win User

    Security information still pending.

    Hello Kathy,

    I tried to sign in with your link, it is still giving me the same message with no next button or anything,

    Warmest regards,

    Marcus
  5. Kathy A. Win User

    Security information still pending.

    Hello Marcus Fenix1,

    Thank you for posting in Microsoft Community.



    We understand your concern regarding the pending security information change on your Xbox account. Microsoft accounts offer a single sign-in to other Microsoft services, including Xbox. To avoid any privacy or security breach to your data, changes to Microsoft accounts are all automatically handled and validated. As account and its security information is only accessible to the account owner, there is no tool for us make any changes to the account. But for the time being, let's check on this together and get this resolved quickly.

    Please try:

    1. Sign into Microsoft account page (Microsoft account | Home), may we ask if you notice any error message? If yes, please provide us a screenshot and conceal your personal information like email and full name.
    2. When you said there is no NEXT button, can we ask for a screenshot of this part? Please conceal your personal information like email and full name.

    Security information that shows 30 days pending is totally normal for changing/updating of security information. Learn more here:“Your security info change is still pending” or “You can’t access this site right now” Microsoft account message - Microsoft Support

    We look forward to your response.

    If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,



    Microsoft Community Moderator
  6. Kathy A. Win User

    Security information still pending.

    Oh I see, this should be lifted by now. Do you mind trying to access your account on a browser? Try this:

    Please use InPrivate Window of your browser.

    Go to this link: account.microsoft.com

    Sign into your account.

    Please let us know if you are prompted with this notification still.

    Regards,
Thema:

Security information still pending.

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