Second Time Returning my Proj Scorpio Ed 1X and now wondering what I paid $10.50 for...

Discus and support Second Time Returning my Proj Scorpio Ed 1X and now wondering what I paid $10.50 for... in XBoX on Consoles to solve the problem; So, sadly I had to return my 1X for a second time for the same issue. First return was on the 28th of May for Overheat issues, and 11-days after... Discussion in 'XBoX on Consoles' started by ArchSpyder5150, Jun 26, 2018.

  1. ArchSpyder5150
    ArchSpyder5150 Guest

    Second Time Returning my Proj Scorpio Ed 1X and now wondering what I paid $10.50 for...


    So, sadly I had to return my 1X for a second time for the same issue. First return was on the 28th of May for Overheat issues, and 11-days after getting it back (Received June 12th), I'm returning it again for the same issue. NOTE: the unit sits on an open
    air shelf with a minimum of 8" space on all sides, so I know at this point it's not blocked vents.

    Rather than setting up the service via the self service site, I decided to go through chat support. After a bit of discussion and not getting any help to speed the process (aside from the cross-ship option, which is a no-no since this is a Project Scorpio
    Ed and I couldn't get assurances that I would get the same as a replacement) I went ahead and paid the $10.50 for an expedited service this time rather than the standard service.

    This occurred around 11am Saturday morning (June 23rd) . I received my shipping label via email about 36-hours later at 10:12pm Eastern on Sunday (June 24th) night... AND, it was a FedEx Ground label. The same FedEx Ground used for the standard label. Had
    I not paid the $10.50 and processed the return on the self service site, I could have printed the label immediately and dropped it at my local hub Saturday afternoon. i.e. the box would have hit Mc Allen, TX today.

    So, what did I pay $10.50 +tax for? Priority at the repair facility? Overnight on the way back? I know shipping that beast cross-country via overnight or even 2-day is WAY more than $10.50, but I figured MS offered to subsidize the cost to help their customers.

    I just find this whole process odd. From the lack of communication on what was done to "repair" the unit on the first go-around (a letter stating "your system has been thoroughly tested" was all I received) to there being no apparent difference between the
    "standard" and the Pay $10.50 expedite service.

    Hopefully the unit will get fixed this time. I decided to enclose a letter listing the system history, symptom history, install location, etc. along with pics when I sent the unit this time. Not sure if the service techs will read it or even get it, but
    since I spent a decade as the Returns Dept manager for a small industrial equipment manufacturer, I know receiving every bit of info from the customer is a massive help.

    TLDR: 2nd time returning XB1X, paid for expedited this time, but shipping mode is the same. So, what did I pay for?

    Anyone else have a similar issue?

    MS, anything to offer?

    :)
     
    ArchSpyder5150, Jun 26, 2018
    #1
  2. Sin416x
    Sin416x Guest
    Project Scorpio

    So my Scorpio was running and playing games fine and now its downloading slow, crashing, and giving error codes.

    I've heard from other live members that the Scorpio edition has been having problems.

    Occasionally it'll work fine then the problems start again.

    I've also heard word that this latest update has caused problems for the 1X.

    Not sure what I should do, any help would be greatly appreciated!
     
    Sin416x, Jun 26, 2018
    #2
  3. DuskyJJI
    DuskyJJI Guest
    Beta Testers Please Read

    I have 10.50 on my account and can't use it because i don't have the beta

    I was wondering if someone with it could recover my account and download it for me

    Thanks
     
    DuskyJJI, Jun 26, 2018
    #3
  4. The Viral Cyrix Win User

    Xbox one x overheating

    So you sent in a Scorpio and got a regular X back in return?
    No sent in my scorpio and got my scorpio back
  5. entitypro Win User

    why are debit cards not accepted?

    ohh I will be buying pre-paid from now on....makes me proper pi@@ed off
  6. Tai Hyll Win User

    Scorpio Edition Replacements

    Project Scorpio Edition consoles are limited edition consoles. I've heard some reports that people get Scorpio editions as repair replacements, but I am sure that the repair centers have a limited supply of these consoles
    to give out.

    If you purchased your console from a retailer, it is best to get in contact with them and see if they can immediately exchange your console for another Scorpio one.
    They said it will be a 1x. This is why, for Scorpio owners, they should have some sort of plan in place.
  7. failedsoul Win User

    Xbox Repair and Expedited Shipping

    i had the same issues when i went to take my xbox one. fedex charged me a 10.50 for a box told them it was paid for but they said that they did not seee it on the screen so dissapointed at microsoft for telling us other wise
  8. TweakyChiko Win User

    Scorpio Edition Replacements

    Project Scorpio Edition consoles are limited edition consoles. I've heard some reports that people get Scorpio editions as repair replacements, but I am sure that the repair centers have a limited supply of these consoles
    to give out.

    If you purchased your console from a retailer, it is best to get in contact with them and see if they can immediately exchange your console for another Scorpio one.

    They said it will be a 1x. This is why, for Scorpio owners, they should have some sort of plan in place.

    if ... knock on wood... something happened to my scorpio and i received a regular xbox one x back there would be HELL to pay. simple. fix mine or give me another of exactly what i bought or give me an option to receive a different special edition X maybe
    one with a **** SSD drive or USB 3.1 gen 2 connectors. seriously though, i upgraded my xbox one Elite for a Scorpio with a regular hard drive and no option to even swap it out? why is hard drives still not a modular upgrade option at this point or SSD hybrid
    drives standard? i would happily pay for a SSD option. it’s why i bought the scorpio, i wanted that’s little extra and i haven’t used. HHD in years... **** painful.
    My Scorpio was replaced on the 20th of november for a new Scorpio (advance repair), this new one also freezes but goes to dashboard while the first one didnt that one frozes for like 5 to 10 seconds and resume gameplay.

    A third one is underway and I told the helpdesk that I couldnt give a **** if they replace it for a scorpio or a normal version cause for me its about whats inside not what stands on the console itseld with other words that few green letters.

    All I want is a working xbox and then I gives a rats ass if the words Scorpio stands on it.
Thema:

Second Time Returning my Proj Scorpio Ed 1X and now wondering what I paid $10.50 for...

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