Second service return

Discus and support Second service return in XBoX on Consoles to solve the problem; After a series of failed updates more or less bricked my Xbox one s I sent it in for service. The process that first time was easy and seamless.... Discussion in 'XBoX on Consoles' started by CracknellMatt, Jun 9, 2018.

  1. CracknellMatt
    CracknellMatt Guest

    Second service return


    After a series of failed updates more or less bricked my Xbox one s I sent it in for service. The process that first time was easy and seamless. Unfortunately the console is still having the same issues after it was returned. Now when trying to set up a
    service ticket to return the console the device service and repair page will only let me select Accessories, and not the device itself. How do I go about sending my console in the be fixed properly this time?

    :)
     
    CracknellMatt, Jun 9, 2018
    #1
  2. iseaboy
    iseaboy Guest
    Service return

    Hi Edgar,

    You have to look up your local UPS drop off and take it there.

    Got to say it all worked very well once it was in the system.

    Make sure you get the sending receipt so you can track it.

    Good luck
     
    iseaboy, Jun 9, 2018
    #2
  3. gds1972
    gds1972 Guest
    Return service

    Hi

    If you have only just purchased the console then I would expect the seller to sort this for you and to me it sounds like they knew there was an issue with the console prior to selling it. If you check the
    device service and repair website you may be able to reprint the service order or alternately try contacting the
    Xbox Support team directly and they should be able to help with this.
     
    gds1972, Jun 9, 2018
    #3
  4. iseaboy Win User

    Service return

    Hi Edgar,

    You have to look up your local UPS drop off and take it there.

    Got to say it all worked very well once it was in the system.

    Make sure you get the sending receipt so you can track it.

    Good luck
  5. gds1972 Win User

    Return service

    Hi

    If you have only just purchased the console then I would expect the seller to sort this for you and to me it sounds like they knew there was an issue with the console prior to selling it. If you check the
    device service and repair website you may be able to reprint the service order or alternately try contacting the
    Xbox Support team directly and they should be able to help with this.
  6. Edgar5P1D3R Win User

    Service return

    Hey Chilly,

    I have the same problem. Did you find out what happens next?

    So far I have registered the return service, printed out the return label... I assume I have to package my controller in a box and attach the label, but what happens? Did UPS come and pick it up or did you have to go take it somewhere?

    Cheers

    Ed
  7. HAZMAT RADIO Win User

    Self Service Returns

    Not all games are eligible for refunds as well
  8. SoullessKassidy Win User

    Self Service Returns

    Not all games are eligible for refunds as well
    The option is there, so I'm assuming its eligible, the problem is coming from the system failing to gather the data on how long I have used it, which is about all of 10 mins now.

    [​IMG]

    [​IMG]

    https://i.gyazo.com/f23673350c4001a5ad76c8a7719786f6.png
Thema:

Second service return

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