Second hand game will not install

Hey there,

Sorry to hear about any frustration this may have caused. Regarding your disc issues, have you checked out the troubleshooting article for

manually ejecting a disc? Additionally, there's another article for
general disc problems for the Xbox One to help you out.

We're unable to speculate why you don't have a "new" replacement here on the forums, but you're always free to reach out to
phone or chat support for further information.

Hopefully the disc problems won't occur for your replacement.

BEWARE!

I bought a used Xbox one from a pawn shop with the previous owners gamertag and played the whole player mode of Red Dead Redemtion 2 offline. When i was able to get back online and sign into my own gamer tag, I could not get back into the previous owner's
gamer tag and lost all my progress. Im still trying to contact xbox support to see if I can recover my progress.

That means the original owner left the console set as their Home. If they ever set another console as their Home, you'll lose access to them that way. Setting the console as your Home will not effect it.

@Smwutches I believe if you set a console as your home, then it will remove the previous account that was ser for home console and previous games will not be playable. Correct me if I'm wrong.

No. One console can have multiple accounts listed as Home Console, 1 account cannot have multiple consoles. So won't affect the previous account, only will if the previous owner sets the his account as home console in another console.

Hey there

Normally you have to delete the account setted before, it would be ethically correct!

Also, the owner of the account can ask to take action if you use that

That means the original owner left the console set as their Home. If they ever set another console as their Home, you'll lose access to them that way. Setting the console as your Home will not effect it.

@Smwutches I believe if you set a console as your home, then it will remove the previous account that was ser for home console and previous games will not be playable. Correct me if I'm wrong.

No. One console can have multiple accounts listed as Home Console, 1 account cannot have multiple consoles. So won't affect the previous account, only will if the previous owner sets the his account as home console in another console.

Wow, never knew this. Thanks for sharing this.