Screenshot Background Error

Musicbro27 · Jan 21, 2019

I'm having trouble setting captures as my background. I have tried different captures and tried multiple days. Is there a way to fix it or do I have to wait? (I have set a capture as my background only once)

:)

Musicbro27

After everything, even the reset, the background from captures is still broke

(R.I.P. Over 12 days worth of game play)

Also checked Multiplayer Connection... Says it's all good

XBF Nestor S

Hey Bro thanks for keeping in touch!

We are currently having a service alert that might be affecting this service bud, we suggest checking out our

Xbox Support Website and clicking on the Notify Me button to keep up to date on the resolution of this issue. Hope this helps!

Musicbro27

That's what I did but it still doesn't work

Njal the Blue

Doing a factory reset doesn't lose your game saves. As long as you are connected to the internet, they auto save to the cloud.

XBF Crystal P

Hi there Music,

Thanks for the reply.

If the problem persists, try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

Screenshot Background Error