screen time not accurate

evenzur · Jan 17, 2019

for some unexplained reason when i allocate screen time for my kid, XBOX cuts short the time without any reason or notification. for example i allocated 2.5 hours but the kid told me he play less than 2 hours and complained about it, since i assumed he was
not telling the trouth, BUT when the weekly usage report came i noticed that the play time exactly what the kid told me....

called customer support, the answer roughly " what you want from me? if you want your kid to have 2 houres give him more.....", way to go MS....

:)

OK Fowl

Have you seen this guide? https://answers.microsoft.com/en-us...-windows/29533738-5766-4ba5-881c-c588e45201dc

One section I noticed sounds like your issue.

Common issues with time limits

I don't think time limits is working, because the time in the device usage report does not match what I observe in real life.

If your child uses multiple devices, then keep in mind that each device tracks their allowances separately. For example, a child who is limited to 1 hour, but can sign into 2 Windows PC's, could use each PC for 1 hour, for a total of 2 hours of usage that
day.
Time limits are enforced based on when they are signed in (even idle time), but idle time is not counted in the device usage report. For example, if your child's allowance is 2 hours, and they sign in and don't do anything, the child would be locked out
after 2 hours, but the device usage report may show as little as 1 minute of usage

Frathos

Based on OK Fowl's post which includes information I wasn't aware of, I'd monitor the usage for another week or so to try and see if it is the idle time that is throwing off the report time and apparent early termination of game playing time.

Good luck!

evenzur

Where do i fill this report?

Frathos

Sorry to hear that you were talking with a Support agent that didn't take your issue seriously. If the Family time restrictions aren't working properly then he should be filling out a case report for you and escalating it to a higher level of Support.

You can either try filing another support request or wait and hope that an Xbox Insider user notices the issue and reports it via the Insider app reporting tool.

SadAndSadder

Hi,

Have you tried your region settings in your Xbox?

screen time not accurate