screen is messed up even after hard reset

Hello RyanHudson4,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Is this issue occurring on an Xbox One, Xbox 360, Windows 10 computer or a mobile device? How does the screen appear? Which troubleshooting
steps have you attempted thus far? Be sure to let us know the results RyanHudson4!

First thing to check is if the console is up and loaded, and just that the dashboard failed to load? That has happened to me sometimes. It responds to Xbox button presses and lets me load up My Games & Apps, or pressing and holding the Xbox button will
pull up the power menu and a further reboot from there will fix the issue. Check to see if that helps, if not, there are also other great troubleshooting steps listed in this thread.

Hello Hare,

Thanks for coming to the forums with your issue. We recommend trying a factory reset. In the

offline update solution, on step 3 try that and see if you are able to get the troubleshoot menu up. If you do select reset console, then select reset and keep my games and apps.

Thanks,

Brad

Have you checked the TV settings and made sure it's not just on a different HDMI setting?

Greetings, and welcome to the MS forums.

I have found this, and may be useful to you, please check it out:

https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Wish you luck.