Screeching and other audio issues in games.

Yep same answer. I understand. This is a problem that I somehow fixed before it seems. Also I would understand this as a beta problem or a system problem on your end, but no one else is or has reported a similar problem. I don't want to, but Geek Squad is starting to look like my only option.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

As mentioned by support, the service is in beta and it's common to have issues in its testing phase.

You can also use the feedback function for engineers to work on a solution to the problem.

Hello Will,

We understand that you're experiencing an issue in regards to the headset experiencing audio issues with screeching occurring and even having friends not being able to hear you.

Our suggestion here considers a deeper investigation into the network side of things, as you mentioned that there is a new network we would like to clarify how the console is being connected to the network?

Another question here, have you attempted to use a different Xbox One controller?

Clarify the following information and we'll await your reply.

Best wishes!

About the screech it's not very loud you can barely hear it. It doesn't do it when the hard drive is out and I'll try the other things right now.

Hi, ChrisOosthuizen my name is jhon and will be a pleasure to help you.

I understand your frustration with the high-pitched screeching noises coming from your new headphones. These noises can definitely spoil the enjoyment of using them, so it's good that you're looking for a solution. Here are some things you can try to fix the issue:

Identify the source of the noise:

Controller: Try connecting the headphones to a different audio source like your phone or computer (if they have a compatible jack) to see if the noise persists. If it's absent on other devices, the issue might be with your controller.

Cable: If the noise disappears when you wiggle the cable slightly, it could be a loose connection or faulty cable. Try using a different cable (if available) to see if that makes a difference.

Software: Check if there are any firmware updates available for your controller or headphones. Updating the software can sometimes fix compatibility issues and audio glitches.

Adjust audio settings:

Controller settings: Check if your controller has any audio settings options, such as mic volume or audio EQ. Experiment with these settings to see if you can reduce the noise or adjust the frequency.

Game settings: Some games have specific audio settings that can affect the soundscape. Try exploring the audio options within the game you're playing and see if anything helps.

Consider hardware issues:

Warranty: If none of the above solutions work and the noise seems like a consistent hardware issue, consider claiming your warranty. Most manufacturers offer warranties on their products, and this would be the best way to get a replacement or repair if the headphones are truly defective.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.