ScreamRide Level Center Server Problems

Hello all, I'm hoping that a post here will help this issue. This may be aimed more at the Moderators here than the general community, but I'd appreciate any help from anyone that can offer advice or solutions.

As most probably know, ScreamRide was added to Game Pass some time ago and has had over 25K players, and probably more.

The problem: On ScreamRide, there is a Level Center that you need to use for part of the game and for several achievements. You need to access this Level Center to Share a level that you create to the community, and to download other players' levels. The
Level Center, or more specifically, the servers for it have had a rocky history of working one moment and not working at all the next, going back over the last few years to 2015. Sometimes the servers don't work for months at a time. Right now, the servers
aka the Level Center has not worked for the entire month of June, so far. So you cannot share or download any levels for the game from the community.

I just recently started the game a couple of weeks ago and immediately ran into this issue. I have tried daily to access the Level Center and I just receive an error message. I have seen other forum posts about this on gaming sites and have messaged with
several friends and other gamers that are also trying to access the Level Center, as it is the last thing that they also need to do in the game to complete the game. Nobody has had any luck with the servers since May. We all only get error messages when trying.

I have contacted the Developer, Frontier Developments, and they have informed me that they no longer support the game and everything is managed by Microsoft now (ScreamRide is published by Microsoft Studios). Including the servers. So, the servers are maintained
and managed by Microsoft. So, now I'm a bit stuck because I'm trying to find out how or who to contact through Microsoft about this. I would like to find out, for myself and the rest of the ScreamRide players that are also having the same problem right now,
if they are aware that the server has been down since May, and if they can fix this and bring it back up for us. Being on Game Pass, with so many players, this needs to be looked at. It's an issue that is making a large part of the game unplayable and making
it uncompletable for those who like to earn all of the achievements in a game.

I actually found an older post here on the forums, from October 2016, where someone had the exact same issue as the servers were down at that time as well. A nice Moderator here on the site named Mister Maka addressed it and replied that he "reached out
to the appropriate team for this issue and we'll be sure to reach back out when we have more info". The next day he followed up with "Microsoft’s best engineers are working hard on the problem." Five days later, the original poster wrote "As of right now it's
working. Either thanks to David or the official staff."

https://answers.microsoft.com/en-us/xbox/forum/all/screamride-level-problems/c68e5c7b-64ec-4e30-b1c8-43dbc47a66e7

So, a Moderator was able to forward the problem to a team and Microsoft's engineers addressed it and the servers were working within 5 days. That is absolutely amazing and gives me hope lol.

Is there anyone here that can help? Can a Moderator let an "appropriate team" know when a server is down for a game that Microsoft runs and maintains? Please, I have been trying to fix this and deal with it for a couple of weeks now and there are many of
us having the same problems. I've been messaging almost daily with friends and other gamers saying, "Have you had any luck yet?" "Nope, tried for an hour last night, just got error messages." Please help. Even if the servers can just be fixed temporarily,
it would be something.

Thank you in advance, any help at all is MUCH appreciated.

- Spiral

:)