Scalpers are out of control. What is MS doing to help the average customer purchase one of...

You have to remember it's not just all bots and ms can't control what other retailers do

When ms or other retailers sell consoles you ate talking about 100-1000 consoles online so having a console in the cart doesn't reserve yiur console.

It's not till you hit purchase

You are competing against 10000s of other users

I personally didn't have to wait as I got my series x at launch

What can help your chances

All access

Since scalpers don't like contract nor do they like less profit

‘Thanks’ for the info on the console is available at Walmart! It’s being sold through them by scalpers for about $1K!!! NOT doing it. We’re past the point of COVID excuses , the scalpers have plenty of inventory! Stop feeding the scalpers and sell to your customer base! I won’t be buying one for more than the suggested retail of ~$500.00! Im done waiting and searching for rumored online release dates only to be wiped by scalpers in minutes !!!

I believe there is an idea on the feedback forum (https://xbox.uservoice.com/forums/363186--new-ideas) that you can vote on and MS will look at these ideas to see which ones to work one next.

But in the mean time there is a third party company that is selling customized offiical MS elite controllers (search for "controller chaos"). This is not a scuf controller it is a real MS Elite Controller and they also have an extended warranty you can
purchase too. You can customized or purchase one of the limited edition controllers. I'm thinking of getting one of them too.

Here is how MS responds to the average upset customer "Meh!"

Have the same issue. MS customer support is no help, as usual.

Aside from them being uninformed, their customer service over the phone is atrocious. No one knows what they’re doing and no one takes notes.