Says there is billing issue to deposit points, billing info is correct

Hello Blue Palmetto,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

Hello AlteredFusebox,

We cannot complete a deposit of CAD from your Canadian Rewards Account into your US Microsoft Account, which will only accept USD. This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match
your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Hi Duke. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. We are currently working on a resolution. Once we
are able to apply a fix, a deposit will be made. Thanks for your patience.

Hello zubee dubs,

We responded to your previous post at (https://forums.xbox.com/en-US/thread/577e042d-e1ce-46fa-b240-2c08ff9f3f55). We still see you as a ITA Rewards Member with a GBR
Microsoft Account.

Hello TW1ST3D PR1M3,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/C6BC046D-CAFF-473B-AD35-3C416A1FDD6C), the forced deposit we performed on your account was
only a temporary solution that we had developed while awaiting a more stable fix from our other team. There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the
primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To
be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. Unfortunately, our manual
deposit method is no longer available to us, and can no longer perform that action. We apologize for the inconvenience.