Says I own a game I don’t and won’t give me the option to download

DexterVertrees · Mar 27, 2022

I accidentally purchased the wwz aftermath deluxe edition and requested a refund because I already have everything it comes with besides the actual aftermath upgrade. Now when I try to purchase the upgrade it says I already own it and I looked at the deluxe package I did have and it doesn’t say I own it which I don’t because I got the refund. So is there anything I can do to get it working? Thanks

:)

XBF - Drew

Hi DexterVertrees,

To understand, you had the base game prior to purchasing and accidentally purchased the one you didn't need since you already have the base game. Happy to help you find the right one.

In the Xbox Store, search for World War Z, click into the base game, scroll down and you should see a "World War Z upgrade" which is the DLC by itself.

Best,

XBF Drew

Cathy Gehrke

After uninstalling the game I’m now unable to reinstall it. Xbox says I don’t own the game and won’t let me install it without purchasing it.

Dean Agnes

I really just need to change the live name but it says it won’t let me. If I can’t unlink it then that would be my only course of action but how do I do it when I edit my profile it don’t give me the option to it’s says live: alex****** and I just don’t want ppl knowing my real name like that I just wanna change it

hellfire Giga

It won’t let me send an appeal and I don’t see an option for it either

Bart0376472

No it’s not so ur telling me the DLC is 104GB it says I own the game but it won’t download

£29.99 %50 off the dlc is not £60

Says I own a game I don’t and won’t give me the option to download