Says account needs updated

Discus and support Says account needs updated in XBoX Rewards & Social to solve the problem; Rewards page says my account needs updating, but everything in the Billing info link is correct. What else can I do to correct this?... Discussion in 'XBoX Rewards & Social' started by PalSidaeMonk, Oct 18, 2016.

  1. PalSidaeMonk
    PalSidaeMonk Guest

    Says account needs updated


    Rewards page says my account needs updating, but everything in the Billing info link is correct. What else can I do to correct this?

    :)
     
    PalSidaeMonk, Oct 18, 2016
    #1
  2. ElAhijadito
    ElAhijadito Guest
    Profile been on account needs update for months

    my points do not get deposited because it says my account needs to be updated
     
    ElAhijadito, Oct 18, 2016
    #2
  3. VulcanVFX
    VulcanVFX Guest
    Unable to deposit points, account needs updated?

    So this has been an issue for months, but when I try to deposit my reward points it says my account needs to be updated but my account info is fully updated!

    Gamertag -
     
    VulcanVFX, Oct 18, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Says account needs updated

    Hello PalSidaeMonk,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Oct 19, 2016
    #4
  5. XBLRewards8 Win User

    Says account needs updated

    Hello PalSidaeMonk,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  6. XBLRewards8 Win User

    Still saying account needs updating......

  7. oooTDCWooo Win User

    It says I need to update my account...

    Here is a picture if it will help. My account name is

    [​IMG]
  8. XBLRewards8 Win User

    It says I need to update my account...

    Hello oooTDCWooo,

    What is occurring on your account is a issue with your user information that is affecting a subset of our users. Specifically, what is happening is that our deposit process goes merrily along, gets all your Credits, and goes to the database containing your
    Microsoft Account information for the actual deposit into your account as currency.

    What normally happens is that our deposit process asks the database which account you would like this money placed into. The database responds with a specific account, our process goes over to that account, dumps the Credits in, and the deposit
    is completed.

    What is currently happening on your account is our deposit process asks the database where you would like your deposit to be placed, and the database does not respond with any answer. Since our deposit process cannot access these accounts to determine
    what they are, it relies on the database for directions. When our process does not receive these directions, it aborts the deposit, rather than place your Credits into a random account.

    Unfortunately, since this is an issue with how a database operates, we must rely on the team responsible for managing those databases to provide a solution for this issue. At the current time, we have not yet received an estimate on when we can expect this
    problem to be resolved, but they are reporting they are making progress. We apologize for the inconvenience that this delay is causing.
  9. XBLRewards8 Win User

    It says I need update account to make deposit..but my account Is updated

    Hello Misak mk8,

    Since you registered and created a US Rewards Account, we cannot deposit USD into your Czech Microsoft Account. Since the Czech Republic is not a Rewards program member, the only way to resolve this issue is to adjust your Microsoft Account region to match
    your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency
    to be deposited.
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Says account needs updated

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