Saved progress form cloud gaming

Hello ChristinaVB,

I understand that you are having trouble with your saved progress from cloud gaming. This can be frustrating and I apologize for any inconvenience this may have caused you.



There are a few possible reasons why your saved progress may not sync properly with cloud gaming. One of them is that you may have a different version of the game on your console or PC than on the cloud. Another reason is that you may have a corrupted save file or a network connection issue. To troubleshoot this problem, please follow these steps:



- Make sure you have the latest version of the game on your console or PC and on the cloud. You can check for updates on your console or PC by going to My games & apps > Manage > Updates. You can check for updates on the cloud by launching the game and looking for a prompt to update.

- Make sure you are signed in with the same Microsoft account on your console or PC and on the cloud. You can check your account by pressing the Xbox button on your controller and selecting Profile & system > Settings > Account.

- Try deleting and re-downloading your save file from the cloud. You can do this by going to My games & apps > Manage > Saved data. Select the game, then select Delete everywhere. This will delete your save file from your console or PC and from the cloud. Then, launch the game again and it should download your save file from the cloud.

- Try resetting your network connection by turning off your console or PC and your router or modem for 30 seconds, then turning them back on. This may help resolve any network issues that may prevent your save file from syncing.

Xbox cloud game saves FAQ | Xbox Support



If none of these steps work, please contact us again and provide us with more details about your issue, such as the name of the game, the date and time of your last successful sync, and any error messages you may have received. We will do our best to assist you further.



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Is there a way to know if my game progress is saved on cloud ?

maybe it is saved on cloud because when you reinstall an Xbox game you get your progress black right?

The cloud is used for game progress saves, not for storing the actual title. So your Red Dead Redemption progress save is on the cloud storage, but the actual game is stored on your hard drive.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You have a progress file that is saved to the console and a progress file that is saved to the cloud. Your console progress file is automatically synced to the cloud and you have no way to access your cloud progress.

You can try deleting your cloud progress to try to bring up your previous progress but I think probably your cloud progress has already been synced with the progress you have on the console.

To erase your progress on the console press the menu button on the game icon and go to manage games and add-ons>saved data and delete the progress only from the console, open the game and your progress will be synchronized with the progress that is in the cloud.

If that doesn't work I'm afraid the progress has been lost and there's no way to recover. Sorry about that, mate.