Samsung Q90R Xbox 4K issue

Rogg721 · Nov 3, 2019

Hi Everybody, Hoping somebody here can help me with my issue.

I have a Q90R 65 inch QlED that has been working great since i got it ( about two month). I run an Xbox one x and the Playstation Pro. Everything has great until Wednesday, the TV randomly lost the video source
while playing a game. The TV would flicker game mode on and off, then wouldn't show a picture at all. I have since got the Xbox to run stable by setting the Xobox to HDMI, 1080P. If I set the Xbox to auto detect the display setting, it will flicker game
mode then lose the picture. If I try and push the xbox to 4k, it says my TV does not support 4k gaming.

I have done the following for testing

switched HDMI cables, including purchasing new cable that support 8k

Switched HDMI Ports

Same issue either port

Playstation plays in 4k on either port

Tinkered with game mode settings, currently game mode set to auto on TV

Power cycled everything in the set up ( one connect box)

I don't have another TV to test 4K, but the HDMI port was able to play 4K HDR on the Playstation. Appreciate any thoughts or suggestion form the community.

Thanks

Rogg

:)

Rogg721

Aquarrz,

Thanks for the suggestions, but I believe i have exhausted all the possible settings combinations. I think there is either a hardware failure or software failure on the Xbox. I'm able to get 4k HDR on all the HDMI ports, with a different source connected.
The Xbox will fail to display 4k on any port that its connected.

Is there any way to download the software again, without losing my content? I really don't want download all my content, only to find out that its a hardware issue.

I've heard rumors of the 4k chip failing on the card, but don't really see how I can test that. I do have an extended warranty, but would like to make sure its not a software issue before going down that path.

Thanks

AquarrzSudnnym

I’m having a similar issue with my LG tv, which is around 5 years old. Had the One X since day one without issue, problems started with the latest update. Im presuming it’s a HDR10 issue as it’s occasionally flicking in and out of HDR mode, but
sometimes the TV just shows “format not recognised”

If the above links don't work, you should create your own post and include your setup and issue so that assistance can be tailored to resolve your specific problem.

AquarrzSudnnym

Have a look at Troubleshoot 4K and HDR on xbox one , it may assist you.

Also Support for TV blank screen and How
to adjust display settings.

AquarrzSudnnym

"Is there any way to download the software again, without losing my content? I really don't want download all my content, only to find out that its a hardware issue."

There are two options when you reset your console, keep all games and apps, or the more drastic, delete everything.

Make sure you have your all account details and passwords prior to reset.

If you can use the Guide Goto>System>Settings>System>Console info>Reset

otherwise bring up the troubleshooting screen by

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located below the Xbox button on the console) and the
EJECT button (located on the front of the console), and then press the
Xbox button on the console.
Note The Xbox One S All-Digital Edition does not have an
EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
BIND button (steps 3 & 4) and then pressing the Xbox button
.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the
BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.

AMHMCMLXXII

I’m having a similar issue with my LG tv, which is around 5 years old. Had the One X since day one without issue, problems started with the latest update. Im presuming it’s a HDR10 issue as it’s occasionally flicking in and out of HDR mode, but sometimes
the TV just shows “format not recognised”

Samsung Q90R Xbox 4K issue