Samsung: Need help setting up HDR support on my Samsung 4K TV

Hey Ladies and Gents we suggest if it hasn't already been done to
Start a New Thread so we can better assist with any and all issues or inquiries with the latest information available since policies or promotions tend to change!

Is it a Samsung TV?

I know when you buy some Samsung TVs, even the newest models their 4K/HDR settings are not always enabled ( was told this by Samsungs on Support staff )

I'm not sure where settings are exactly but you have to go into the video/picture settings and make sure everything is on/enabled, HDR etc

If your not sure just phone Samsungs direct support line, they are brilliant and will make sure everything on TV is set up correctly.

If after that it still doesn't solve it I'd suggest giving Xbox Support a call

Good luck and let us know how you get on.

@iBakez

Unless you've 100% researched the TV you want double check that the Samsung you are getting.

My mate last week got a Samsung 4K HDR 55 from Currys. Sales guy assured him that it supported HDR10. Got it home, set up his Xbox Slim, picked up 4K but no HDR10. He phoned Samsung directly and was told the that model didn't support HDR10 even after updates.

Luckily Currys replaced it with a TV that supported HDR10 but was a lot of hassle packing the old TV up, waiting for the new one etc

I'd probably do it myself but I bet there's people looking to invest in a 4K after buying a Slim, rush out, see "4K & HDR on the sticker" and think all will be ok.

Hi beargrizzle25,

Sorry you're having issues getting 4k / HDR with your TV. Looking at the specs of your TV it doesn't appear to be HDR, so that wouldn't be an option. With Samsung's MU Series TV you would need to be in the 7000 range, and not the 6000 range. That said, I
have a Samsung HDR 4K, and to get it to properly register you need to go to the Samsung menu and enable UHD color on the HDMI port you're using. If you don't do that, then the Xbox won't detect it correctly.

I can say that my Samsung 4K UHD needed to have 4k activated in the HDMI settings of the TV. Also not all HDMI ports on all 4K TV's are capable of 4K.

That is correct, my Xbox is hooked up to HDMI port 1, which is often the only 4K HDR port (according to the Xbox One X user manual).