Samsung HWD450: Ever since the November update I have audio setting problem

Worf44131 · Nov 23, 2018

Samsung (Audio/Video Receivers) HWD450: Ever since the November update I have audio setting problem
Hey Worf,

Thanks for reaching out! We'll try our best to get this sorted out for you. Since you mentioned this all began after downloading the latest update, I'd like for you to try performing a

factory reset while keeping your games and apps. This should fix any software issue that could be causing the switching in your audio settings.

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

Make sure you have your email and password as you will be asked to sign back in. Let us know how it goes!

:)

hanzonation · Nov 23, 2018

Xbox Mute needs to be sent twice to Samsung HW E350

hi there, i have the same problem with my xbox one s. The samsung hwd450 sound bar does not turn on with xbox on command. also mute takes two voice commands to work

LL Cool Joel · Nov 23, 2018

HDCP issues

I am just now encountering this problem after installing the July update. My set up has been the same ever since I first got my Day One Xbox One:

Pace TiVo box

Xbox One

Sony STR-DH520

Samsung UN60F7100

I have noticed though that going to Settings & Messages>Settings>Network (or Video/Audio) on the TiVo box sometimes resets the authentication and I am able to watch tv as normal.

Vert irritating though!

OK Fowl · Nov 23, 2018

Here are a few of guides that may help:

Troubleshoot Sound | Xbox One System

Windows Sonic and Dolby Atmos headset options and help on Xbox One

Connect Xbox One Audio| Xbox One Sound System | Xbox One Sound – Xbox.com

Worf44131 · Nov 30, 2018

Mo this is not the issue. No headsets are plugged in so there is no overide and the others are no go since the dolby atmos sound is only through hdmi. Also i stated there has not been a problem with my settings since atmos was released. This switch to
default aound settings only happened with the november update.

XBF Lance J · Nov 6, 2018

Hey Worf,

Thanks for reaching out! We'll try our best to get this sorted out for you. Since you mentioned this all began after downloading the latest update, I'd like for you to try performing a

factory reset while keeping your games and apps. This should fix any software issue that could be causing the switching in your audio settings.

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

Make sure you have your email and password as you will be asked to sign back in. Let us know how it goes!

XBF Lance J

Hey Lord Vandingo,

Thank you for reaching out. If you haven't already done so, go ahead and try performing a

factory reset on your console. This should take care of the issue if it is software related. For further assistance, go ahead and create a new thread as this one is a few months old. Cheers

OK Fowl

Here are a few of guides that may help:

https://support.xbox.com/en-US/xbox-one/console/troubleshoot-sound

https://support.xbox.com/en-US/xbox...by-atmos-headset-options-and-help-on-xbox-one

https://support.xbox.com/en-US/xbox-one/console/connect-sound-system

Lord C Vandingo

I'm having the same issues plus more with a Samsung Atmos soundbar and TV.

I have no problems with my satellite receiver plugged into my TV using cdmi and the tv in turn connected to my sounder via HDMI arc.

Worf44131

Mo this is not the issue. No headsets are plugged in so there is no overide and the others are no go since the dolby atmos sound is only through hdmi. Also i stated there has not been a problem with my settings since atmos was released. This switch to
default aound settings only happened with the november update.

XBF Lance J

Hey Worf,

Thanks for reaching out! We'll try our best to get this sorted out for you. Since you mentioned this all began after downloading the latest update, I'd like for you to try performing a

factory reset while keeping your games and apps. This should fix any software issue that could be causing the switching in your audio settings.

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.

Make sure you have your email and password as you will be asked to sign back in. Let us know how it goes!

Samsung HWD450: Ever since the November update I have audio setting problem