Samsung HG40EA790MS: HDR problem with Samsung TV !

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with HDR on your Samsung TV. I recommend you communicate with the manufacturer of the TV itself to get more information about their device. You can also
take a look at this helpful support article: Troubleshooting 4K and HDR on Xbox One X and Xbox One S.

Let us know how it goes with a reply.

Hi beargrizzle25,

Sorry you're having issues getting 4k / HDR with your TV. Looking at the specs of your TV it doesn't appear to be HDR, so that wouldn't be an option. With Samsung's MU Series TV you would need to be in the 7000 range, and not the 6000 range. That said, I
have a Samsung HDR 4K, and to get it to properly register you need to go to the Samsung menu and enable UHD color on the HDMI port you're using. If you don't do that, then the Xbox won't detect it correctly.

This is a case of some testing, see the cables, image settings of both the TV and the console.

Hi,

I googled the e-manual for the TV model you mentioned. Manual was in dutch, and although I don't speak a word of dutch you can still read on page 96, that when using UHD Color on your HDMI input where the Xbox is connected to, 10 and 12-bit color spaces
are supported. So in short, yes that TV supports HDR with Xbox.

downloadcenter.samsung.com/.../DUT-JZDVBEUK_1.0.9.pdf

Hi, I wouldn't take anything for granted, remember the debacle that was HD Ready ?

I would suggest you check for sure that the TV has a 10 bit panel, perhaps verify it with Samsung themselves. What model number is it you're looking at getting ?