Samsung HG40EA790MS: Console is not working

Hi!

Hope this helps

https://beta.support.xbox.com/help/...tv-or-monitor-screen-is-blank-while-connected

https://support.xbox.com/en-US/xbox-one/console/startup-error-solution

Recommend looking into the steps here: http://xbx.lv/22upd4R / http://xbx.lv/1fnZOnF to get it serviced.

You must ask this question to Samsung because is a TV related issue not an Xbox fault.

Check if your TV firmware is updated, maybe Samsung itself fix this lack of features.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with HDR on your Samsung TV. I recommend you communicate with the manufacturer of the TV itself to get more information about their device. You can also
take a look at this helpful support article: Troubleshooting 4K and HDR on Xbox One X and Xbox One S.

Let us know how it goes with a reply.

This is a case of some testing, see the cables, image settings of both the TV and the console.