Same as others - lost all and cannot sign in. Refund or repair Microsoft please

Hi,

Xbox Community cannot cancel purchases on customers behalf. You will have to request a refund -- please follow the steps

here . Make sure please that you are signed into the same Microsoft account that was used for the purchase.

Regards.

this is an issue you would have to contact support about, obviously the new consoles are in short supply at the moment, if you purchased direct from microsoft then they can only offer you what is available, if there is a shortfall on consoles then it is
more logical for them to refund it to you as the console cannot be replaced at this time, same for repairs, if its something that cannot be repaired or beyond ecinomically viable then the same applies.

Yes you can request a refund for the original purchase. Purchased items are tied to an account and cannot be transferred.

How to request a refund

1. Sign in to the
   Xbox Refund Request Solution with your Microsoft account. Be sure to sign in from the account used to make the purchase. If you have multiple accounts, you can
   
   check the purchase history on each to find the charge and order number.
   Note If you don't know your Microsoft account email address or password, use the
   
   Lost Account Solution or the
   Lost Password Solution.
   
2. You will be prompted to verify that you are signed in to the correct account and have the order number(s) for this purchase.
3. You will then be provided with descriptions of the different types of reasons for requesting a refund, and what additional information is needed to process a refund request. Select the reason you are requesting the refund and review this information carefully.
4. You will either be directed to the appropriate self-serve resource, or provided with a link to the refund request form to fill out.
   

Note If you don’t have an Xbox account, you will need to contact your financial institution for a refund

The SSD like all other the parts can only be serviced at an authorized Microsoft service center

We cannot assist in self repair

MS cannot be redeemed for money but they never expire. They also cannot be refunded. All Microsoft points are treated the same.

www.xbox.com/.../MicrosoftPoints