Sad face on game captures in my xbox app

Hello Hornerbv, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps below one by another:

1. Close the app from the recent applications menu.

2. Restart your phone.

3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.

4. Clear the app storage, then try again. Go to Settings> Apps, select the app, then select Storage > Clear storage.

5. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. Then reinstall the app from the Play Store.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I reset both the Xbox app and the Microsoft Store app and reset my computer. But the sad face is still where the install button should be.

still with useless xbox and useless xbox app *sad and crying face*

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Kindly check if you can install your game through MS store app. Press the Win + R key to open the Run dialog.

Type cmd and click OK to open Command Prompt.

In the Command Prompt window, type the following command and hit Enter to execute:

WSReset.exe

then open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the game pass. Try installing your games again.

Xbox On

.......

Xbox ... On

.......

[Sad Face]