Sad face on game captures in my xbox app

Discus and support Sad face on game captures in my xbox app in XBoX on Mobile to solve the problem; I keep getting a sad face over my game captures and cant watch them on my xbox app. Even if i download the video it shows up with no sound and I cant... Discussion in 'XBoX on Mobile' started by Hornerbv, Feb 25, 2021.

  1. Hornerbv
    Hornerbv Guest

    Sad face on game captures in my xbox app


    I keep getting a sad face over my game captures and cant watch them on my xbox app. Even if i download the video it shows up with no sound and I cant edit the video at all. Is there a fix for this? Im on an xbox series X.

    :)
     
    Hornerbv, Feb 25, 2021
    #1
  2. XBF Mohammed C Win User

    Sad face on game captures in my xbox app

    Hello Hornerbv, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps below one by another:

    1. Close the app from the recent applications menu.

    2. Restart your phone.

    3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.

    4. Clear the app storage, then try again. Go to Settings> Apps, select the app, then select Storage > Clear storage.

    5. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. Then reinstall the app from the Play Store.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Crux Cross Win User

    Sea of thieves not available on game pass?

    I reset both the Xbox app and the Microsoft Store app and reset my computer. But the sad face is still where the install button should be.
  4. HAKMHUSSEN1900 Win User

    0x80a40401 / 0x8015DC0B

    still with useless xbox and useless xbox app *sad and crying face*
  5. Kimmy_24 Win User

    sad face on games

    Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

    Kindly check if you can install your game through MS store app. Press the Win + R key to open the Run dialog.

    Type cmd and click OK to open Command Prompt.

    In the Command Prompt window, type the following command and hit Enter to execute:

    WSReset.exe

    then open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the game pass. Try installing your games again.
  6. Windows10XboxOne Win User

    "Xbox on" only works 30% of the time

    Xbox On

    .......

    Xbox ... On

    .......

    [Sad Face]
Thema:

Sad face on game captures in my xbox app

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