Running into issues making a purchase or have questions about content you've purchased? Check ...

If you've encountered an issue while attempting to make purchase or have general questions regarding content that you have purchased, you've come to the right place! We've included a bunch of scenarios as well as the appropriate
solution below to assist with your purchasing needs.

Have questions regarding content that you've purchased?

If you would like to view your Xbox purchase history or have questions regarding content that you have purchased, head on over to our

Payment & billing page for a detailed breakdown of the items you've purchased.

Are you receiving an error code or message while attempting to make a purchase?

If you are encountering an error code or error message while attempting to make a purchase, you can look up the error code in our
Error & Status Code Search page to find the appropriate steps. Additionally, you can check out our
Billing error messages and codes page for a list of purchasing error codes as well as the appropriate solutions.

Running into issues purchasing content from the Xbox 360 Marketplace?

If you come across an issue purchasing content from the Xbox 360 Marketplace, check out our

Troubleshoot Xbox 360 Marketplace purchasing page for some helpful steps.

How can I prevent unauthorized purchases on my account?

In order for you to prevent unauthorized purchases on your account, we recommend going through the following steps:

• Create a passkey and require it for the following options:

- Signing in when you're not around

- Making purchases

- Changing your settings

You can create a passkey on your Xbox One console by going through the steps listed in our

How to create an Xbox One passkey page.

• Do not put credit card information in the account of any family member whom you do not want making purchases
• Always sign out after using your Xbox One console

You can find a few additional steps to prevent unauthorized charges on our
Prevent unauthorized purchases by children on Xbox On page.

I just purchased a new game and would like to download add-ons that were included in the game bundle

If multiple add-ons were included in your purchase, such as a season pass or a Limited Edition Game bundle, you might need to download them separately. Specifically, there are two ways for you to download individual items:

• Inside the game, check for a store. Find what is included in the season pass and download the content from there.
• Download the individual add-ons from the Microsoft Store by completing the following steps:

1. From the Home screen, scroll to the right, and press the A button on your controller to open
   My games and Apps
2. Locate the game and press the Menu button
3. Select Manage Game
4. In the Ready to install section, select the add-on you would like to install
5. Press the A button to install the add-on

Where can I find the latest deals on consoles, games and accessories?

You can check out the latest deals on consoles, games and accessories on our
Xbox Sales & Specials page.

Still have questions? Go ahead and create a new support post here on the
General Sales & Promotions forum for community assistance.

:)

 

Questions about Realms? Check here!

Hey, all!

We're sure excited about all the announcements at E3 2016. One of them was Realms for Minecraft. If you have any questions, check out the

FAQ on it. If you need any support or are running into issues, be sure to post up in our Gaming on Windows forum. Enjoy.

 

Questions about Realms? Check here!

Hey, all!

We're sure excited about all the announcements at E3 2016. One of them was Realms for Minecraft. If you have any questions, check out the FAQ on
it. If you need any support or are running into issues, be sure to post up in our Xbox One Games forum. Enjoy.