Runaround from Mojang Support on Restoring Store Purchases

Discus and support Runaround from Mojang Support on Restoring Store Purchases in XBoX Games and Apps to solve the problem; Ugh. Someone please help!! AUG 29, 2017 | 01:16PM CEST Patrik S. replied: Hi Chad, I'm sorry to hear that you're having problems with the... Discussion in 'XBoX Games and Apps' started by ChadmanSupreme, Sep 7, 2017.

  1. ChadmanSupreme
    ChadmanSupreme Guest

    Runaround from Mojang Support on Restoring Store Purchases


    Ugh. Someone please help!!

    AUG 29, 2017 | 01:16PM CEST

    Patrik S. replied:

    Hi Chad,

    I'm sorry to hear that you're having problems with the Minecraft Marketplace.

    If you have made a Marketplace purchase but cannot access it, do one of the following:

    - If you used an Xbox Live account, contact Xbox support at
    http://support.xbox.com/contact-us

    - If you made a purchase without being signed into Xbox Live, contact your app store for help

    Best regards,

    Patrik S.

    Mojang Support

    AUG 27, 2017 | 04:34AM CEST

    Original message

    Chad wrote:

    Hello there. I had to restore my iPad and I lost all my previous Pocket Edition purchases from the xBox Live Store. I had Summer Mini Games, Relics of the Privateers, and Stone Age. I've since purchased Dinosaur Island. Please help me restore the older purchases.
    Thank you!

    This message was sent to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** in reference to Case #: 2034298.

    :)
     
    ChadmanSupreme, Sep 7, 2017
    #1
  2. matthewiag
    matthewiag Guest
    Minecraft Windows 10

    Hello Tlestha

    I am sorry the Microsoft Store does not sell the Jave Version of Mincraft you would need to purchase the game directly Mojang
     
    matthewiag, Sep 7, 2017
    #2
  3. Paul Ferris 71
    Paul Ferris 71 Guest
    Unable to join Minecraft realm after console froze

    OK finally got it fixed - mojang support suggested "...the realm owner to try an revert the world to a previous back up? Please ask them save the current world somewhere safe before restoring to the back up...."

    Got the realm admin to do that and was able to log in perfectly to the old version of the realm. Restoring the current version of the realm and was able to log into that as well.
     
    Paul Ferris 71, Sep 7, 2017
    #3
  4. Lucas Lauer Win User

    Microsoft account used for Minecraft deleted by malware

    You will need to contact Mojang, my friend. Only their support can tell you if they will be able to refund or restore it back to your account.

    I don't think a refund will be given, but they might restore your purchase to your new account.
  5. XBF Diego M Win User

    HELP ME PLEASE!

    Hi Cursebreaker,

    Since you purchased this from the Google Play store and this is the pocket edition for android, you may need to get in contact with Mojang Support or Google Support on how to sign in with them. I don't believe you can use your Microsoft account to sign into
    this version since you did not buy it from the Microsoft Store. You may need a Google account in order to sign into that specific version, like a Gmail account for example.

    Mojang Support or Google Support should help you sign into the game. Here are some resources:


    I hope this helps!
  6. JosefLBohorquez Win User

    minecraft support redirect

    Hi, as you purchased Minecraft via Minecraft.net you need to refer to Mojang support.

    Probably they're going to ask for the transaction ID. This is an email sent by Mojang after a purchase is made

    Microsoft support can only help you with purchases made in the Microsoft store / Xbox.com
  7. JosefLBohorquez Win User

    after playing minecraft for years after migration it asks me to buy the game again even though i previously purchased it

    Hi, if you have that email and you have the transaction ID for this purchase
    The best option is reach Mojang support with both proofs and ask them to re-link the license or check what’s going on
    https://help.minecraft.net/hc/en-us/requests/new

    As you purchased Minecraft from their site and not the Microsoft store, Microsoft support can’t check or investigate the transaction ID provided by Mojang
  8. BorjaEU Win User

    MInecraft Dungeons

    I logged in with my mojang account and make the purchase from there, in fact the purchase link redirected me to MS store. If I search on the store the option install appears. The real issue is that I don't want to run the game from the store but from the
    launcher. Mojang is property of MS and I don't understand why the information about I own the game is not linked.

    Thank you
Thema:

Runaround from Mojang Support on Restoring Store Purchases

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