: Router security protocol help please

Jorwood · Dec 18, 2018

: Router security protocol help please
Did what you said and still nothing. I unplugged the router for more than 5 minutes though, does that matter?

:)

XBF Amber M

Hey there Dazed,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions. Thank you and happy gaming!

Jorwood

Will this delete all my progress in my games?

Jorwood

Did what you said and still nothing. I unplugged the router for more than 5 minutes though, does that matter?

Jorwood

Ok I did do that and now I still can't get it to recognize my wifi and get the same message. Except now it's saying I need an update and it won't let me passed this step until I can connect...

XBF Crystal P

Hi there Jor,

Thanks for the replies. I'm sorry to hear about the issue with connecting to the network on the Xbox One. If you have power cycled the console and network hardware. I recommend to test the ethernet cable on a PC to ensure the Ethernet cable is not compromised.
Are you able to connect wirelessly?

Please let us know so we may know how further assist you.

: Router security protocol help please