Rouge One Points

Hello CCollins1984,

We see that your purchase was made the same day as your registration. Keep in mind that purchases take up to 96 hours to be processed, as mentioned in the offer's FAQ:



When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.



Since it has not been 96 hours since your purchase, it is too early to see Credits pending. We do not handle refunds. You would have to contact Xbox Support for assistance with that matter, as Murphs says.

Unfortunately rewards can only be registered for purchases made while you are a member of the reward program.

The staff here will not be able to facilitate a refund as that is beyond their ability and you would have to go through your regional Xbox Billing Support. For US/CAD the number is 1-800-4MY-XBOX and select billing.

A staff member will reply to confirm within 1-2 business days if this is the case, they work Monday - Friday from 9am to 5pm PST and do not work weekends.

Credits should show as pending about 96 hours after you made the purchase. So it would be too soon to see the credits pending.

Hello MagnaSpacePanda,

From our FAQ:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Since it has not been 96 hours yet, it is too early to see Credits for your purchase.

hi there, i bought the star wars rouge one bundle the other day, and email said I'd receive 3000 points for it but they are not in my account? Do i need to do something else to activate them or something?