Roblox linked with Xbox account but been logged out, what do I do?

Hello noooo_safechat2,

Wish you are well.

"Error code: 901 This error indicates an authentication error related to the communication between the Roblox servers and the game controller. It could also indicate that your Roblox account has expired or been banned."

We would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

You may contact Roblox support and create a ticket of file a dispute on your suspension status.

If you have any other concerns other than this, you may create a new post here. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello, is the roblox app from the Xbox Home menu mean the Roblox app from the Xbox app?
and what do you mean by "Log into the account where the Robux was purchased or earned"

Hi Jaren Breaux



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your unlinking your Roblox Account and Xbox account. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

Firstly, to verify if your Xbox gamertag was used to create a Roblox account, you can try logging into Roblox using your Xbox gamertag credentials. If you are able to log in successfully, then it means that your Xbox gamertag was used to create a Roblox account.



If you are unable to log in, you can try resetting your password by clicking on the "Forgot Password" option on the Roblox login page. If the email associated with your Xbox gamertag is linked to your Roblox account, you should receive an email with instructions on how to reset your password.



Once you have verified that your Xbox gamertag was used to create a Roblox account and have access to it, you can proceed with unlinking it from your Xbox account. To do this, you will need to log in to your Xbox account and go to the "Linked social accounts" section. From there, you can unlink your Roblox account.



After unlinking your Roblox account, you can then link it to your PS4 account. To do this, you will need to log in to your Roblox account and go to the "Account Settings" section. From there, you can link your PS4 account.



In addition since you are unable to remember the credentials of your account and it seems like it is the username that is rememberable but for the password is not. You can try to access this link to be guided: Contact - Microsoft Support

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

Thank you! I was able to log in to the Roblox page and then link my Roblox account with my Microsoft account.

Yes, it is possible to recover a Roblox account even if you are logged in to your Xbox. However, recovering your Roblox account is independent of your Xbox account, and you will need to use the recovery methods that Roblox provides.

Recovering your Roblox account:

1. Reset password:

If you remember your username, you can go to the Roblox login page and click on "Forgot password?" or "Recover account."

2. Email or phone verification:

If you have an email or phone number associated with your account, you can use this method to reset your password.

3. Roblox support:

If you do not have access to an email or phone number associated with your account, you can contact Roblox support at roblox.com/support.

4. Xbox and Roblox Account:

If you have linked your Roblox account to your Xbox account (Gamertag), you will need to use your Roblox account password to log in, even if you are logged in on Xbox.

5. Recover your account via Xbox:

If you have access to your Xbox console, you can try logging into Roblox via the Xbox app and resetting your password there, or try recovering your account using an associated email or phone number if you have access to those details.