Roblox devs how can I reset my password when I don’t know what email I used?

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Th3Pr0digyy, by your description when you say you no longer have the account that created your Xbox profile but you know the email and the account belonged to you, right?

As this forum is public certain information as your email is hidden, but basically there are two ways for you to recover your account, by web form you have already filled in or by contacting Xbox support and requesting an A.T.O (Account Takeover), but in doing so they will ask you basically the same questions as the form and a few more and then will be sent to Microsoft for analysis.

https://support.xbox.com/en-us/contact-us

So basically I have an account on Xbox for which I have been signed out of and I don’t know the email or password to and it was made when we first got the Xbox it’s been like 7 years now or something like that so no one in the family remembers the email or password of that account and we have spent lots of money on this Xbox account and don’t wanna loose it what do I do?

If you cant figure out what the email is then there is nothing you can do unfortunately.

Its not possible to recover an account without knowing the email. So one way or another youd need to figure out what email you used. This article has some general suggestions on ways you can try to find that out.

https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

Hello,Stealthdoge,

I am happy to hear that you were able to find this information and regain access to your account. Have a great day and happy gaming.

Hello, ‎Stealthdoge,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mention that you do not remember the email or password to your Xbox account. On the Xbox console, is there a username that it displays? Without the information of a GamerTag(Username), Email, or Password, that won't be easy to find the information you are looking for. I will provide a link that can hopefully help you recover that information if possible. I would try all the email addresses you have ever used and see if that comes up as a Microsoft account, which ties to your Xbox. I will send a private message to you, and if you have a username on the Xbox, you can provide me that information, and I can have someone look into it and let me know what steps we can take to have you recover this information.

Help with the Microsoft account recovery form

Click on the link above, and it will take you to our account recovery page, which provides different solutions to try and recover your account. I would recommend selecting Forgot Username. This helps f you forgot your Microsoft account email address, or you signed in and got the error message, That Microsoft account does not exist. We recommend following the steps to assist you with finding your username.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."