Roblox devs how can I reset my password when I don’t know what email I used?

Hi Red 🌹,



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Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Red 🌹,

We appreciate you for bringing this up to Xbox Community Forum.

We understand the inconvenience caused. Hope you are well today other than this account issue.

To set your expectation password recovery, resetting/changing needs to be verified via contact information (email address or contact number) link to the account. This is protecting malicious activity of the account. If you have no more access to those mentioned the account can no longer be recovered.

The best approach is for you to contact Roblox support again and ask if they have access to your account.

Sincerely,



Moderator

Microsoft Community

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

What happens if I don’t know the password to my email now and are unable to reset it

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.