Roblox crashing few minutes after opening

Hi there! This is Virginia O.

I understand that you are experiencing crashing issues with Roblox game.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please run Roblox as administrator. Right-click on the Roblox app and select Run as administrator. This can help resolve permission issues that might be causing the crash.

And then update graphics drivers. Make sure that your graphics drivers are up to date. Visit the NVIDIA or AMD website to download the latest drivers for your GPU.

Next is to disable overlays. Kindly disable any overlays (e.g., Xbox Game Bar, Discord, NVIDIA GeForce Experience) that might be running in the background. Because overlays can sometimes interfere with the game and cause crashes.

Then check for Windows updates. To do this, go to Settings > Update & Security > Windows Update and check for updates.

Please launch your game after.

Thank you for your cooperation.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks

Brilliant

The stock answer provided by YanYannn above is - at best - incomplete. The Roblox executable (when installed via Microsoft Store) is in the folder C:\Program Files\WindowsApps which Microsoft has made inaccessible to users, rendering the instructions for disabling compatibility mode useless on their own (and I'm loath to tinker with the folder permissions). And if there were a firewall related issue, one would have thought that Roblox would not work at all, as opposed to successfully connecting to the Roblox servers but then randomly crashing every few minutes.

I have tried uninstalling and reinstalling the Roblox app, I've tried clearing the Roblox file cache in AppData\Local\Roblox, I've performed system checks/diagnostics and I've tried updating my video drivers in the hope of resolving this, but all to no avail. Basically I've tried everything bar resetting Windows. This is happening on two different PCs, one running Windows 10 and one running Windows 11. At best I am able to get about five minutes' gameplay before Roblox crashes on the Windows 11 PC (on the Windows 10 PC, freezes/crashes are more sporadic).

The one thing that appears to have worked is to abandon the Microsoft Store version of the Roblox app in favour of the one directly downloadable from roblox.com.

Hi. My name is Brilliant and I am happy to assist you today. Here are a few tips you can try to fix your problem. Restarting the app, your device, and your router are all possible solutions. Sometimes it's an internet issue on your end, but it could also be that Roblox's servers are down. For more details on the above kindly visit: https://www.alphr.com/roblox-wont-load-games/#:~:text=Roblox%20Games%20Not%20Loading%20Solved&text=Restarting%20the%20app%2C%20your%20device,that%20Roblox's%20servers%20are%20down. I hope this helps resolve your query.

I think you might have misunderstood my question. I just can't open Roblox app/software. It just shows "ROBLOX" for a minute and crashes.